
Remigiusz Zawisza
Go4Sport, Marketing Manager
Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs. The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.
Actual numbers from July and August 2024 from Ruciane Park resort
2395
conversations between guests and the chatbot
6073
individual guest questions answered by the chatbot
236
leads collected by the chatbot
184
questions handed-off from the chatbot to front desk