Use Case Spotlight
ChatLab Deployment at Umili resorts

Ruciane Park
It is a family-friendly resort located in the picturesque Piska Forest, with access to Lake Guzianka Wielka. The town is just 3 km away, connected by a charming forest road. However, you don’t need to leave the resort – attractions await you on-site.
www.rucianepark.pl
Ustronie Park
This place was created especially for those who appreciate active leisure in a natural setting. The resort is located in a pine forest right by the beach, in a quiet, secluded area. Wake up to a view of the sea.
www.ustroniepark.pl
Pod Cyprysami
As part of their stay, we offer our guests plenty of exciting experiences – try your hand at surfing, windsurfing, or SUP at sunset, or take a RIB cruise on the Puck Bay.
www.podcyprysami.pl
hotel benefitshotel benefitshotel benefits

Remigiusz Zawisza

Go4Sport, Marketing Manager

Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs. The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.
Actual numbers from July and August 2024 from Ruciane Park resort
2395
conversations between guests and the chatbot
6073
individual guest questions answered by the chatbot
236
leads collected by the chatbot
184
questions handed-off from the chatbot to front desk