Umili Resorts leverages ChatLab to cut inquiries escalated to front desk by 60% and reduce email volume by 30%.

The chatbot automatically handles 70% of routine questions—freeing staff to focus on complex issues and personal interactions via phone—while providing 24/7 support to enhance the overall guest experience.

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60%

less questions to customer support team

70%

routine questions answered automatically

30%

less emails to customer support