The agent learns from your website, documents and FAQs, answers in 80+ languages, and reaches into your systems for order status or availability. No code required.
ChatGPT
ClaudeIn the middle: Pizza Delicious taking an evening order, played back in the real widget.
Add a link, a PDF or a spreadsheet. The agent re-reads your site on a schedule, so it never quotes last season's prices.
Order status, stock, room availability, a booking. Ready-made integrations or your own API.
Plain-language conditions between stages. No improvising where you do not want it.
One body of knowledge. The customer picks how to reach you and gets the same answer.
Nobody starts from scratch and nobody asks the customer to repeat themselves.
AI Insights show the gaps. Corrections from the chat log teach the agent the right reply.
Every request the agent cannot close lands in one Inbox as a ticket: e-mails, contact forms, leads, live chats and conversations AI flagged as a problem. AI sorts, tags, translates and drafts. Your team checks and sends.
AI reads every conversation once it goes quiet and tags what happened: the chatbot did not know, the customer wanted a person, a complaint, an unhappy customer. Add up to five tags of your own with a rule in plain words. Chosen tags open a ticket.
ChatLab recognises the language each customer writes in. Read a chat or an e-mail in your team's language with one click, and translate your reply back before you send it. A translation is saved for the whole team.
A visitor on your site needs more than the chatbot can give? Click Join conversation: the chatbot goes quiet and you write directly, under your own name. It works even when visitors cannot ask for a person themselves.
On every plan, including Free. The number of connected mailboxes depends on the plan.
Understands a described need, finds the product with AI Search, shows product cards and checks order status.
Answers about availability, rates and stay conditions in the guest's language, and steers to a direct booking.
Checks the order, fixes what it can and hands the rest to your team with the whole conversation attached.
Recorded conversations, played back in the real widget. Want to talk to a live one? It is waiting in the corner of this page.
With AI Search the agent understands what the customer describes and finds it in your catalogue, then shows product cards, adds to the cart and checks order status. Nine platforms, from Shopify to PrestaShop and Shoper.
80%of enquiries without a human at Black Mountain Honey
See the offer for stores
The agent answers about availability, rates and stay conditions in the guest's own language, and steers them to a direct booking instead of a portal. Connected to your booking system.
-60%fewer escalations to the front desk at Umili Resorts
See the offer for hotels
Fewer e-mails, shorter queues, answers at night. The numbers below come from the customers themselves.
"Buzz handles most of our clients' questions instantly and cuts routine e-mail volume by over 70%. He never sleeps, so our visitors get answers around the clock and my team focuses on complex orders."
Laurence Edwards
Owner, Black Mountain Honey
-70%enquiries forwarded to the team
E-mails down by around 40%, and the shop sells more.
Olimp Labs-60%cases escalated to the front desk
70% of routine guest enquiries handled automatically.
Umili ResortsSupport for a global instrument brand, tuned live without touching the running bot.
inMusicVisitor questions answered in several languages for a UNESCO site.
Wieliczka Salt MineCustomers in the EU, data processing agreements with hotels and shops, audits by agencies. We built the paperwork in.
What you upload trains only your agent. It is never used to train models for anyone else, and you can delete a source or the whole bot at any time.
Data is encrypted at rest and in transit. Access to the panel is per user and per bot, with roles for your team.
A data processing agreement is ready to sign, the sub-processor list is public and the AI Act transparency notice is built into the widget.
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