AI Website Chatbot Comparison - 24 chatbots
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It is a research and knowledge product rather than a customer-conversation product. There is no voice conversation and no phone line, no custom forms and no conversation flow editor, no e-mail copilot, no cross-conversation memory, no voice input, no conversation summaries and no dynamic suggested follow-ups. It has no creativity setting, no offer cards, no advanced spam filter, no full CSS customization, no hotel reservation systems, and no integrations with WooCommerce, PrestaShop, CS-Cart, Abicart or BaseLinker.
CustomGPT costs $89/mo, or $44.50 per 100 conversations. ChatLab is Free or $15/mo at $3.13 per 100 conversations. If citation-backed answers over a large document estate are the whole job, CustomGPT earns its price. For customer support and selling, ChatLab does considerably more per conversation and costs a fraction as much.
PRICING | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Price visible | ||
Starting price | Free or $15/mo | $89/mo |
Price per 100 conversations | $3.13 | $44.50 |
TRAINING | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Websites URLs | ||
Files | ||
Questions & Answers | ||
Corrections | ||
Sitemap | ||
Training using markdown syntax | ||
Advanced website training filters | ||
Auto-retrain | ||
FEATURES | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Lead collection | ||
Custom forms | ||
Visitor file uploads | ||
Human support fallback | ||
AI-driven human fallback | ||
Live chat | ||
Live chat push notifications | ||
Email copilot | ||
Conversation rating | ||
Support multiple chatbot administrators | ||
Multilingual | ||
AI model selection | ||
Offer Cards | ||
AI Search | ||
Add to cart | ||
Voice input | ||
Voice conversations | ||
Phone calls | ||
Conversation flow editor | ||
Conversation memory | ||
Larger context windows | ||
Full white-label agency package | ||
AI & ANALYTICS | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
AI Actions | ||
AI Conversation insights | ||
Client summaries | ||
Conversation summaries | ||
Dynamic suggested follow-ups | ||
Scheduled e-mail reports | ||
E-commerce analytics | ||
CUSTOMIZATION | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Customizing avatar | ||
Customizing colors | ||
Custom role instructions | ||
Prompt optimizer | ||
Creativity settings | ||
Human-like messaging | ||
Welcome screen | ||
Custom launcher icon | ||
Remove branding | ||
Custom domains | ||
Knowledge base optimizer | ||
Minified sender bar | ||
Full CSS customization | ||
SECURITY | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Rate limits | ||
Restricting domains | ||
Country restrictions | ||
Consent-gated loading | ||
Advanced spam filter | ||
INSTALLATION | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
Widget | ||
iFrame | ||
Share link | ||
Public API | ||
INTEGRATIONS | ||
|---|---|---|
Features | CHATLAB | CUSTOMGPT |
WooCommerce | ||
Shopify | ||
PrestaShop | ||
Shoper | ||
CS-Cart | ||
Abicart | ||
BaseLinker | ||
WordPress | ||
Wix | ||
WebFlow | ||
Freshdesk | ||
Hotel reservation systems | ||
Custom API integrations | ||
Webhooks | ||
Google Analytics | ||
Facebook Messenger | ||