AI Search for your online store.Customers describe it. The agent finds it.
AI Search is product search by meaning, built into your store's AI agent. It keeps its own index of your catalogue, understands a question like "a red dress under 300" and answers with product cards that show the current price and stock.
ChatGPT,
Claude- Chatbot
- Messenger
- Voice + Phone
- E-mail drafts
- 6
- store platforms, plus an XML feed or a product file
- 20,000
- products in the largest plan, more with product packs
- 0
- training characters used by your products
- 24h
- shortest re-indexing schedule, on every plan
How AI Search works. From connecting the store to a product card.
- 01
Connect your store
Install the app or plugin, or paste the API keys. No code and no export to prepare.
- 02
The catalogue indexes itself
ChatLab reads your products - names, descriptions, categories, attributes, product codes - and builds a search index. It starts on its own right after you connect.
- 03
The customer asks in their own words
"A red dress under 300", "something for a runner with flat feet". The agent searches by meaning, applies the price range and ranks the best matches.
- 04
The answer comes as product cards
Photo, price and a link or an add to cart button. Price, stock and variants are read from your store at that moment.
The index finds the product. Your store confirms price and stock.
That split is why the agent can search a large catalogue by meaning and still never quote yesterday's price.
In the AI Search index
What the agent searches through.
- Product name and full description
- Categories, keywords and tags
- Attributes such as colour, size and brand
- Product codes: SKU, EAN, barcode
Read live from your store
What the agent checks at the moment of the answer.
- Current price
- Stock and availability
- Variants and their options
- An alternative when the item is sold out
AI Search, live store search or scanned pages.
A ChatLab agent can reach your products in three ways. AI Search is the one we recommend for a store; live store search stays available when you prefer no index.
AI Search
Included in every E-commerce plan. On a Universal plan: the E-commerce integrations add-on plus an AI Search product pack.
- Understands a described need, synonyms and typos
- Price and stock read live at the moment of the answer
- Indexes by itself and refreshes on a schedule
- Products are counted per item, not in training characters
Live store search
A Universal plan with the E-commerce integrations add-on. No index and no product pack.
- Always live: the question goes straight to your store's own search
- Nothing to index and nothing to keep in sync
- Finds what your store search finds for that phrase, so it works best when customers name the product
- Does not understand a described need the way AI Search does
Training on scanned store pages
Any plan, including Free. Right for delivery, returns and FAQ pages, not for products.
- Works for any website, with no integration
- Prices and stock go out of date between scans
- Product pages use up training characters
- No product cards built from store data, no add to cart
Where AI Search works. Six store platforms, a feed or a file.
Pick your platform to see how the connection works. A store on any other system can use AI Search through an XML product feed in Google Merchant format, on the Grow and Scale plans, or an uploaded product file.
Priced by catalogue size. AI Search is in every E-commerce plan.
Each plan covers one shop and a number of products in AI Search. A product with variants counts as one item, and categories are not counted.
- E-commerce Free100 products · $0 a month
- E-commerce Start2,000 products · $49 a month
- E-commerce Grow5,000 products · $95 a month
- E-commerce Scale20,000 products · $360 a month
- AI Search product pack, stackable+5,000 products · $29 a month
On a Universal plan, a product pack assigned to a chatbot turns AI Search on for that chatbot. See E-commerce pricing or read how the limits work.
