ChatLab for MewsAI Concierge for Hotels
ChatLab - AI Concierge for Hotels in the Mews Marketplace: the agent reads your Mews property live, finds the room category that fits, checks availability and prices for the guest's dates and looks up the reservation the guest already has. Set up for you by the ChatLab team, answers in 80+ languages.
Connected to ChatLab
Six things the agent does with Mews.
Every answer comes from your live Mews data at the moment the guest asks, not from a page you have to keep updating.
Room search by description
A quiet double with a view, a suite for a family of four: the agent matches the guest's words against your room category descriptions and shows the ones that fit as cards with photo and price.
Availability and prices for the dates
Checks live availability in Mews for the guest's check-in, check-out and number of adults and shows the room categories that are free, with prices.
One room category, one answer
The guest asks about a specific room category and gets a straight answer: available or not for those dates and guests, and at what price. When it is taken, the agent proposes another category.
Reservation lookup
A guest who already booked gives the reservation ID or confirmation number and the agent reads the room category, dates, guest count and status from Mews.
Direct booking, not a portal
Every offer carries a link to your own booking engine with the dates and guests filled in, so the guest who came to compare prices books with you.
Every guest's language
Answers in 80+ languages from one knowledge base. The welcome message, buttons and offer cards are translated too, so a guest from abroad books as easily as a local one.
How to connect. Three steps, no code.
- 01
Grant access in the Mews Marketplace
In the Mews Marketplace find ChatLab - AI Concierge for Hotels and grant it access to your property. Mews issues an access token for the property and sends it to ChatLab as the integration partner, so you never handle it yourself.
- 02
Create your ChatLab account
The ChatLab team contacts you to finish the setup. You create an account on chatlab.com, verify your e-mail and pick a Hospitality plan.
- 03
We connect and train the assistant
ChatLab connects the chatbot to your Mews property, trains it on your website and switches on the four Mews actions: get rooms, find available rooms, check room availability and get reservation. You review the result in Settings, Actions.
A real hotel site on IdoBooking with the agent inside. Search dates, book a room and leave a note for reception.
Open the live hotel demoUmili Resorts. What changed after they switched the agent on.
This reduced the amount of cases escalated to the front desk by 60% and the volume of emails by 30%"
Marketing Manager, Umili Resorts
One price per property, everything reception does at night.
Every Hospitality plan connects to your booking system and answers guests around the clock. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.
Hospitality Start
$48/month
Booking system connected
Your booking system in the chat: availability, prices and reservation lookup, all night long.
What's included:
- Connects to your booking system or PMS
- Guests check availability and prices for their dates in the chat
- Reservation lookup - guests find their booking without calling reception
- AI Search over your rooms - the assistant finds the right room or package from a plain question
- Answers guest questions 24/7 from your website and documents
- Live chat - reception takes over when a guest needs a person
- WhatsApp - guests write on the number they already use
- Facebook Messenger
- Collects enquiries and hands over to a contact form
- Smarter AI models with 16k context
Plan Limits
- 2,400 chatbot responses / month
- 1 property
- 20 rooms in AI Search
- 11,000,000 training characters/property
- 1 team member
- 24-hour Email Support
Hospitality Grow
$95/month
Guest memory, AI insights and the channels guests already use.
What's included:
Everything in START plus:
- Remembers returning guests across conversations
- AI Insights - what guests ask, where you lose bookings
- Multilingual bot - one knowledge base, answers in 80+ languages
- Email Copilot - drafts replies to guest emails from your knowledge
- Voice conversations - guests can talk to the assistant
- Offer cards - rooms and packages with photos and prices in the chat
- Custom forms and flow editor - guided booking and pre-arrival scripts
- Custom API actions - connect your CRM, channel manager or upsell tools
- API access for your own automations
- Automatic credit top-up
- 32k context and weekly automatic retraining
Plan Limits
- 11,000 chatbot responses / month
- 2 properties
- 100 rooms in AI Search
- 15,000,000 training characters/property
- 3 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
Hospitality Scale
$360/month
For hotel groups: your brand, your domain and rates refreshed every day.
What's included:
Everything in GROW plus:
- Chat widget on your own domain
- Your own logo instead of ChatLab branding
- Daily automatic retraining - new rates and offers picked up every day
- Up to 5 properties under one account
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 5 properties
- 250 rooms in AI Search
- 15,000,000 training characters/property
- 10 team members
- 5 Email Copilot accounts
- 1 voice phone slot
- 24-hour Email Support
- 60-minute onboarding support
A hotel group or an annual contract? Talk to us
