ChatLab for NFHotelApartments and availability, 24/7
The agent reads your NFHotel property live: it finds the apartment that fits, checks which apartments are free for the guest's dates and party size, shows the price and the equipment and links to the apartment page on your site. One identifier to connect, no API key. Answers in 80+ languages.
No credit card required
Connected to ChatLab
Six things the agent does with NFHotel.
Every answer comes from your live NFHotel data at the moment the guest asks, not from a page you have to keep updating.
Apartment search by description
An apartment for four with a kitchen, a studio with a sea view: the agent matches the guest's words against your apartment descriptions and shows the ones that fit as cards with photo and price.
Free apartments for the dates
The guest gives a date range and the number of guests and the agent returns the apartments that are free for those dates in NFHotel, with the price for the stay.
Details of one apartment
The guest asks about a specific apartment and gets its description, capacity, equipment and photos, with a link to its page on your website.
Equipment and extras filtered
Parking, a balcony, a dishwasher, a cot: the agent knows the equipment of every apartment and narrows the answer to what the guest asked for.
Straight to your apartment page
With your room URL format set, every card links to the apartment's page on your own site, where the guest books the way they always do.
Every guest's language
Answers in 80+ languages from one knowledge base. The welcome message, buttons and offer cards are translated too, so a guest from abroad books as easily as a local one.
How to connect. Three steps, no code.
- 01
Find your NFHotel Object ID
The Object ID identifies your property in NFHotel. You find it in your NFHotel account, or ask NFHotel support for it. No API key or password is needed.
- 02
Connect NFHotel in ChatLab
Open your bot, go to Connect, pick NFHotel and paste the Object ID. Optionally add your room URL format with the slug placeholder so cards link to the apartment pages on your site. ChatLab loads the configuration on the spot.
- 03
Switch on the actions and add the widget
In Settings, Actions enable Find available apartments and Get apartment details and adjust their instructions if you like, then paste the snippet from Add to Website into your site.
A real hotel site on IdoBooking with the agent inside. Search dates, book a room and leave a note for reception.
Open the live hotel demoUmili Resorts. What changed after they switched the agent on.
This reduced the amount of cases escalated to the front desk by 60% and the volume of emails by 30%"
Marketing Manager, Umili Resorts
One price per property, everything reception does at night.
Every Hospitality plan connects to your booking system and answers guests around the clock. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.
Hospitality Start
$48/month
Booking system connected
Your booking system in the chat: availability, prices and reservation lookup, all night long.
What's included:
- Connects to your booking system or PMS
- Guests check availability and prices for their dates in the chat
- Reservation lookup - guests find their booking without calling reception
- AI Search over your rooms - the assistant finds the right room or package from a plain question
- Answers guest questions 24/7 from your website and documents
- Live chat - reception takes over when a guest needs a person
- WhatsApp - guests write on the number they already use
- Facebook Messenger
- Collects enquiries and hands over to a contact form
- Smarter AI models with 16k context
Plan Limits
- 2,400 chatbot responses / month
- 1 property
- 20 rooms in AI Search
- 11,000,000 training characters/property
- 1 team member
- 24-hour Email Support
Hospitality Grow
$95/month
Guest memory, AI insights and the channels guests already use.
What's included:
Everything in START plus:
- Remembers returning guests across conversations
- AI Insights - what guests ask, where you lose bookings
- Multilingual bot - one knowledge base, answers in 80+ languages
- Email Copilot - drafts replies to guest emails from your knowledge
- Voice conversations - guests can talk to the assistant
- Offer cards - rooms and packages with photos and prices in the chat
- Custom forms and flow editor - guided booking and pre-arrival scripts
- Custom API actions - connect your CRM, channel manager or upsell tools
- API access for your own automations
- Automatic credit top-up
- 32k context and weekly automatic retraining
Plan Limits
- 11,000 chatbot responses / month
- 2 properties
- 100 rooms in AI Search
- 15,000,000 training characters/property
- 3 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
Hospitality Scale
$360/month
For hotel groups: your brand, your domain and rates refreshed every day.
What's included:
Everything in GROW plus:
- Chat widget on your own domain
- Your own logo instead of ChatLab branding
- Daily automatic retraining - new rates and offers picked up every day
- Up to 5 properties under one account
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 5 properties
- 250 rooms in AI Search
- 15,000,000 training characters/property
- 10 team members
- 5 Email Copilot accounts
- 1 voice phone slot
- 24-hour Email Support
- 60-minute onboarding support
A hotel group or an annual contract? Talk to us
