Sell more with the traffic you have.An agent that knows your catalogue.
The agent advises like a good shop assistant: it understands "a red dress under 300", shows product cards, adds to the basket and checks order status. You connect your shop in minutes, without code.
ChatGPT,
Claude
Four moments in a shop that decide whether someone buys or leaves.
The customer does not know what to search for
"A red dress under 300", "something for a wedding in September", "shoes like these but cheaper". The agent understands a described need, searches your catalogue and shows product cards with price and availability. The customer does not have to guess your categories or your words.
Without it, this customer goes back to the search engine and ends up at a competitor.
The customer hesitates at the basket
Delivery time, return costs, sizing, whether it arrives before the weekend. The agent answers at once, from your own terms, at two in the morning the same as at noon.
These are the questions that decide about an abandoned basket, not about after-sales support.
The customer asks about their order
The agent checks the status in your shop and answers with specifics: where the parcel is and when it arrives. No login, no form, no waiting for an e-mail from support.
At our customers this is the single biggest consumer of support time.
The agent is not enough
The conversation goes to a person with the whole context: what the customer asked, what the agent answered, which products they looked at. Or it takes a contact if nobody is around.
Nobody starts from scratch and nobody asks the customer to repeat themselves.
Ten platforms out of the box. Products, stock and orders, live.
Shopify, WooCommerce, PrestaShop, Shoper, CS-Cart, Abicart, Wix, BaseLinker and Base.com, plus an XML product feed for everything else.
Two shops. What changed after they switched the agent on.
E-Commerce Manager at Olimp Labs
Owner & Head of Sales & Marketing at Black Mountain Honey
This is the shop agent talking. Six things it does for a shop.
Product discovery
Finds the right product from a plain description like 'a red dress under 300' and shows cards with photo, price and sizes.
Add to cart from the chat
Product cards carry an add to cart button, so the item lands in the basket without leaving the conversation. Shipping, returns and payment questions are answered while the customer is still deciding.
Every customer's language
Answers in 80+ languages from one knowledge base, so international customers get the same service without extra staff.
Order tracking
Checks order status and shipping in your shop system after the customer gives an e-mail and order number, no login needed.
Store analytics and AI Sales Tips
Counts products shown, clicked and added to the cart, and every week tells you what customers asked for, which products raise questions and where the catalogue has gaps.
Stock and variants
Checks availability and sizes live and suggests an alternative when something is sold out.
See what the assistant sells, not only what it says.
The store dashboard counts what happens after the answer: products shown, clicked and added to the cart. You see the conversations that lead to a basket and the ones that do not.
Conversation funnel
How many conversations showed products, how many ended with a product click and how many with an item added to the cart.
Click-through and add-to-cart rates
Products shown, clicked and added to cart, with the value of clicked products and the value of what landed in the basket.
Top products
Which products the assistant shows most, which get clicked and which end up in the cart - and which are asked for but never bought.
AI Sales Tips
Every week the AI reads the conversations and tells you what to fix: products customers asked for and you do not have, questions that repeat, places where a sale was lost.
Sample data for illustration.
Frequently asked questions.
Priced by the size of your shop, not by a feature list.
Every E-commerce plan connects to your store and sells from your catalogue. Plans differ in how many products the assistant searches and how many conversations it handles a month.
E-commerce Free
$0/month
No credit card required
Test the assistant on your own catalogue before you pay anything.
What's included:
- Connects to Shopify, WooCommerce, PrestaShop, Shoper, Wix, BaseLinker, CS-Cart or Abicart
- AI Search on the first 100 products of your catalogue - finds the right item from a plain question
- Product cards in chat with photo, price and add to cart
- Answers from your store pages: delivery, returns, sizes
- Collects customer emails and phone numbers
- Hands over to a contact form when it can't help
- WhatsApp - the same assistant on your customers' phones
- Messenger - answers on your Facebook page
- Instagram - answers in your Instagram inbox
- Chat history to see what customers ask
- The assistant and its product index are removed after 10 days of inactivity
Plan Limits
- 100 chatbot responses / month
- 100 products in AI Search
- 1 shop
- 1,000,000 training characters
- 50 store pages to learn from
- 1 team member
E-commerce Start
$49/month
7 Days Free Trial
One shop with full catalogue search, live stock, order status and a catalogue refreshed every day.
What's included:
Everything in FREE plus:
- Whole catalogue in AI Search - "a red dress under $100" finds the right product
- Daily automatic re-indexing - new products and prices picked up every day
- Suggests alternatives when an item is sold out
- Order status by email - no login needed
- Store analytics - products shown, clicked and added to cart, with their value
- Live chat - jump in and take over from the assistant
- Smarter AI models with 16k and 32k context for complex questions
- AI Insights - what customers ask, which products raise questions
- Remembers returning customers across conversations
- Custom forms, flow editor and webhooks - guided product finders, returns and complaints
Plan Limits
- 2,400 chatbot responses / month
- 2,000 products in AI Search
- 1 shop
- 2,000,000 training characters
- Unlimited store pages to learn from
- 2 team members
- 48-hour Email Support
E-commerce Grow
$95/month
7 Days Free Trial
AI Sales Tips, Email Copilot, voice and your own systems connected.
What's included:
Everything in START plus:
- AI Sales Tips - spot missing products, FAQs and lost sales
- Email Copilot - answers customer emails from your store data
- Voice conversations - customers can talk to the assistant
- Custom API actions - connect your ERP, CRM or loyalty programme
- API access for your own automations
Plan Limits
- 11,000 chatbot responses / month
- 5,000 products in AI Search
- 1 shop
- 2,000,000 training characters
- 5 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
E-commerce Scale
$360/month
For large stores: 20,000 products, no ChatLab branding and a phone line.
What's included:
Everything in GROW plus:
- No ChatLab branding in the chat
- Phone line - customers can call your AI assistant
- Additional shops as add-ons
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 20,000 products in AI Search
- 1 shop
- 2,000,000 training characters
- 25 team members
- 5 Email Copilot accounts
- 1 voice phone slot
- 24-hour Email Support
- 60-minute onboarding support
Several shops or a catalogue above 20,000 products? Talk to us
