ChatLab for IdoBookingBookings and guest requests, 24/7
The agent reads your IdoBooking account live: it finds the room, checks availability and prices for the guest's dates, creates the reservation in the chat and saves guest requests as a note on it. Reservation lookup for returning guests, answers in 80+ languages, installed from the IdoBooking Marketplace.
No credit card required
Connected to ChatLab
Six things the agent does with IdoBooking.
Every answer comes from your live IdoBooking data at the moment the guest asks, not from a page you have to keep updating.
Room search by description
A quiet room for two with a view, a family apartment with a kitchen: the agent matches the guest's words against your room descriptions and shows the rooms that fit as cards with photo and price.
Availability and prices for the dates
Checks live availability in IdoBooking for the guest's dates and party size and shows offers with the price for the whole stay. You choose how many offers it shows and whether it leads with the cheapest, the most expensive or a spread.
Reservation in the chat
The guest picks an offer, confirms the price and leaves a name, e-mail and phone. The agent creates the reservation in IdoBooking, so it lands in your panel like any other booking.
Notes on the reservation
"We arrive around 9 pm", "I need an invoice for my company", "a cot, please". The agent adds the request as a note on the reservation in IdoBooking, with a link to the conversation, so reception sees it before the guest arrives.
Reservation lookup
With the reservation number and the e-mail used at booking, the agent reads the guest's reservation and answers about their own stay: dates, room, status and amount.
Every guest's language
Answers in 80+ languages from one knowledge base. The welcome message, buttons and offer cards are translated too, so a guest from abroad books as easily as a local one.
A real hotel site on IdoBooking. Ask the agent anything.
Our own property on IdoBooking, connected the same way yours would be. Search dates, pick a room, book it and ask about the reservation. The hotel is a test one, so nobody will wait for you at the desk.
How to connect. Three steps, no code.
- 01
Install ChatLab in the IdoBooking Marketplace
Log in to your IdoBooking panel, open Marketplace, find ChatLab and click Install. IdoBooking passes the API credentials to ChatLab by itself, so there is no API user to create.
- 02
Create or log in to your ChatLab account
The guided setup opens in ChatLab. Log in or create an account, pick a Hospitality plan and choose an existing chatbot or let the wizard create one from your website.
- 03
Switch on the actions you want
Room search, availability checks and reservation lookup are on from the start. Enable Create reservation and Add note to reservation in Settings, Actions. The widget code appears in your IdoBooking panel and on your IdoBooking website.
Our own hotel site on IdoBooking with the agent inside. Search dates, book a room and ask about the reservation.
Open the live hotel demoUmili Resorts. What changed after they switched the agent on.
This reduced the amount of cases escalated to the front desk by 60% and the volume of emails by 30%"
Marketing Manager, Umili Resorts
One price per property, everything reception does at night.
Every Hospitality plan connects to your booking system and answers guests around the clock. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.
Hospitality Start
$48/month
Booking system connected
Your booking system in the chat: availability, prices and reservation lookup, all night long.
What's included:
- Connects to your booking system or PMS
- Guests check availability and prices for their dates in the chat
- Reservation lookup - guests find their booking without calling reception
- AI Search over your rooms - the assistant finds the right room or package from a plain question
- Answers guest questions 24/7 from your website and documents
- Live chat - reception takes over when a guest needs a person
- WhatsApp - guests write on the number they already use
- Facebook Messenger
- Collects enquiries and hands over to a contact form
- Smarter AI models with 16k context
Plan Limits
- 2,400 chatbot responses / month
- 1 property
- 20 rooms in AI Search
- 11,000,000 training characters/property
- 1 team member
- 24-hour Email Support
Hospitality Grow
$95/month
Guest memory, AI insights and the channels guests already use.
What's included:
Everything in START plus:
- Remembers returning guests across conversations
- AI Insights - what guests ask, where you lose bookings
- Multilingual bot - one knowledge base, answers in 80+ languages
- Email Copilot - drafts replies to guest emails from your knowledge
- Voice conversations - guests can talk to the assistant
- Offer cards - rooms and packages with photos and prices in the chat
- Custom forms and flow editor - guided booking and pre-arrival scripts
- Custom API actions - connect your CRM, channel manager or upsell tools
- API access for your own automations
- Automatic credit top-up
- 32k context and weekly automatic retraining
Plan Limits
- 11,000 chatbot responses / month
- 2 properties
- 100 rooms in AI Search
- 15,000,000 training characters/property
- 3 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
Hospitality Scale
$360/month
For hotel groups: your brand, your domain and rates refreshed every day.
What's included:
Everything in GROW plus:
- Chat widget on your own domain
- Your own logo instead of ChatLab branding
- Daily automatic retraining - new rates and offers picked up every day
- Up to 5 properties under one account
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 5 properties
- 250 rooms in AI Search
- 15,000,000 training characters/property
- 10 team members
- 5 Email Copilot accounts
- 1 voice phone slot
- 24-hour Email Support
- 60-minute onboarding support
A hotel group or an annual contract? Talk to us
