ChatLab Pricing Plans | ChatLab

What is Message Credit?

In basic setup one message credit is one message sent by the chatbot to the user. If the user sends 2 messages to the chatbot and the chatbot sends 2 messages back, then 2 message credits are used. In case of using version GPT-4o (Omni), the newest OpenAI model, one message uses 5 credits, in case of GPT 4-Turbo, one message uses 10 credits, in case of GPT 4, one message uses 20 credits. You can also switch to Google Gemini 1.5 Pro (which costs 10 credits/message) and Gemini 1.5 Flash (which costs 1 credit/message). When a chatbot calls a function during a conversation (such as checking an order status or searching for a product), it will cost 1 message credit. For custom API functions, each request will cost 2 message credits. Live chat involves conversations between humans on both sides; therefore, each message — from the user to the operator and from the operator to the user — costs 1 message credit.

So how many users of my website can chat with the chatbot?

There is no adhoc limit for the number of user who can chat with your chatbot. This only depends on how many message credits your subscription has and how many messages each user sends to the chatbot. We usually advice that single conversation on average has 10-15 messages, however this may vary depending on the use case. In case your subscription has 500 credits, you can have 50 conversations with 10 messages each, or 25 conversations with 20 messages each

What is Administrator User?

Chatbot Owner is the user who created the chatbot and has all the rights to manage the chatbot and change its settings. Chatbot Owner counts as one of the Administrator Users.

Chatbot Administrator User is a user who can do the basic management of the chatbot - review the chatlogs and the leads, train the chatbot and provide the corrections.

So what does this mean I have 25 Administrator Users in my subscription? This means that you can create the chatbot and share your chatbot with 24 other users who can manage the chatbot in the way described above. This may be your team of operators in your customer service team.

What will happen if I exceed message credits?

After exceeding the message credits limit, the chatbot will stop working. You can upgrade to a paid plan or upgrade your plan to continue using the chatbot. You can also buy additional message credits.

What does it mean I have 2 chatbots?

Each chatbot is characterized by its appearance, icon, name and knowledge. You can create multiple chatbots and use them on different websites.

When is the reset for my messaging quota?

The reset for your messaging quota occurs at the beginning of each month, independent of your subscription date. For example, if your subscription begins on the 20th of June, the quota will reset on the 1st of July.

How can I find out the character count in my document?

ChatLab will automatically display the total number of characters in your document(s) once you upload them. This count includes all characters from each document attached.

Is there a specialized plan available for agencies to provide chatbots to clients?

Absolutely, we have tailored plans specifically for agencies looking to offer chatbot services to their clients. For more details, please reach out to us at contact@chatlab.com.

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