What we learn building and running chatbots for shops, hotels and support teams. Product updates, customer stories and the occasional how-to.
Most support teams work in three or four places at once: the shared mailbox, the live chat window, a list of leads, and somebody's memory of who promised to…
Join us for a webinar with our partner IdoBooking! On Tuesday, October 27 at 2:00 PM (CET), Marcin Rabiej, CEO and co-founder of ChatLab, will talk about what…
Since 2 August 2026, the transparency obligations in Article 50 of the EU AI Act apply. If you run a chatbot on…
SPRING & SUMMER 2026 UPDATES It has been four months since our last update, and this has been ChatLab's biggest stretch of shipping yet. Since March, chatbots…
From March 10-12, 2026, ChatLab exhibited at World Hotel Expo in Warsaw - one of Poland's premier hospitality industry events. The expo brought together hotel…
MARCH 2026 UPDATES It's been three months since our last update, and the team has been busy. This release brings a major new capability - managing your business…
DECEMBER 2025 UPDATES The holiday season brings more than just festivities - we're delivering ChatLab's most comprehensive update of the year. From speaking to…
SEPTEMBER 2025 VACATION UPDATES While we took some well-deserved time off, our development team kept working behind the scenes. We're excited to share the…
In the competitive e‑commerce environment, properly configuring ChatLab is key to ensuring your chatbot delivers…
JULY UPDATE 2025 June was all about building the updates you requested. Here’s a summary of what we’ve accomplished: Dynamic Suggested Follow-Ups This is an…
JUNE UPDATE Hello ChatLab Community, May has been another incredibly productive month at ChatLab! Our team was working hard on a significant number of exciting…
WILL AI TAKE OUR CREATIVE JOBS? Creativity - the ability to generate new, original, and useful ideas or solutions. This is the definition of creativity that…
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