One price per property, everything reception does at night.
Every Hospitality plan connects to your booking system and answers guests around the clock: availability and prices for their dates, reservation lookup, questions about the stay. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.
Hospitality Basic
$48/month
Booking system connected
Your booking system in the chat: availability, prices and reservation lookup, all night long.
What's included:
- Connects to your booking system or PMS
- Guests check availability and prices for their dates in the chat
- Reservation lookup - guests find their booking without calling reception
- Answers guest questions 24/7 from your website and documents
- Live chat - reception takes over when a guest needs a person
- Collects enquiries and hands over to a contact form
- Smarter AI models with 16k context
Plan Limits
- 2,400 chatbot responses / month
- 1 property
- Rooms in AI Search: 50 per AI Rooms Pack
- 11,000,000 training characters/property
- 1 team member
- 24-hour Email Support
Hospitality Standard
$95/month
Guest memory, AI insights and the channels guests already use.
What's included:
Everything in BASIC plus:
- Remembers returning guests across conversations
- AI Insights - what guests ask, where you lose bookings
- WhatsApp - guests write on the number they already use
- Email Copilot - drafts replies to guest emails from your knowledge
- Voice conversations - guests can talk to the assistant
- Offer cards - rooms and packages with photos and prices in the chat
- AI Search over your rooms - the assistant finds the right room or package from a plain question
- Custom forms and flow editor - guided booking and pre-arrival scripts
- Custom API actions - connect your CRM, channel manager or upsell tools
- API access for your own automations
- 32k context and weekly automatic retraining
Plan Limits
- 11,000 chatbot responses / month
- 2 properties
- Rooms in AI Search: 50 per AI Rooms Pack
- 15,000,000 training characters/property
- 3 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
Hospitality Premium
$360/month
For hotel groups: your brand, your domain and rates refreshed every day.
What's included:
Everything in STANDARD plus:
- Chat widget on your own domain
- Your own logo instead of ChatLab branding
- Daily automatic retraining - new rates and offers picked up every day
- Up to 5 properties under one account
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 5 properties
- Rooms in AI Search: 50 per AI Rooms Pack
- 15,000,000 training characters/property
- 10 team members
- 5 Email Copilot accounts
- 24-hour Email Support
- 60-minute onboarding support
More rooms, more properties, more conversations.
Add-ons stack on top of your plan and are billed monthly. Add or remove them any time in your account.
AI Rooms Pack
50 rooms, apartments or packages indexed for AI Search on one property, so the assistant finds the right offer from a plain question. Stack packs for bigger properties; rooms are counted per item and do not use your training characters.
$29/month
AddAdditional property
One more assistant for another property or booking website, with one more team member.
$7/month
AddChatbot responses
1,000 additional chatbot responses every month - roughly 200 more guest conversations.
$7/month
AddEmail Copilot account
One more mailbox with AI-drafted replies to guest emails from your knowledge.
$15/month
AddVoice models
Speech-to-speech conversations on the Basic plan. Standard and Premium already include them.
$19/month
AddVoice phone slot
A phone number connected to your assistant through any SIP provider, so guests can call the property at night.
$29/month
AddRemove ChatLab logo
Hide the ChatLab logo in the chat window on Basic and Standard. Premium already includes it.
$35/month
AddTraining characters
10 MB more training characters for your website, policies and documents, shared by all your properties. Your rooms do not need them - they are counted per item in AI Search.
$50/month
Add
- Solutions for professionals
- Custom limits
- White labeling
- Custom analytics
- Custom features and development
- Custom onboarding
- Custom Integration
- Big datasets
Compare the Hospitality plans line by line.
Every plan talks to your booking system. The table shows where the limits differ and what comes as an add-on.
Hospitality Standard
$95/month
Plan limits
Booking and guest questions
Guest service
Insights and automation
Channels and branding
Support
Hospitality Basic $48/month | Hospitality Standard $95/month | Hospitality Premium $360/month | |
|---|---|---|---|
| Plan limits | |||
| Chatbot responses per month | 2,400 | 11,000 | 50,000 |
| Estimated # Conversations | 480 | 2,200 | 10,000 |
| Properties | 1 | 2 | 5 |
| Rooms in AI Search (50 per pack) | Add-on | Add-on | Add-on |
| Team Members | 1 | 3 | 10 |
| Training characters per property | 11M | 15M | 15M |
| Email Copilot Accounts | Add-on | 1 | 5 |
| Voice phone slots | Add-on | Add-on | Add-on |
| Booking and guest questions | |||
| Hotres, IdoBooking, KWHotel, Beds24, NFHotel, Mews, Previo, Hostfully, THTG | |||
| Availability and prices for the guest's dates | |||
| Reservation lookup | |||
| Answers from your website and documents | |||
| Offer cards - rooms and packages in the chat | |||
| Automatic retraining | Weekly | Daily | |
| Guest service | |||
| Chat history | |||
| Collects enquiries and contact details | |||
| Hand-over to a contact form | |||
| Live chat - reception takes over | |||
| Smarter AI models | |||
| Context size | 16k | 16k + 32k | 16k + 32k |
| Response limit per assistant | |||
| Insights and automation | |||
| Remembers returning guests | |||
| AI Insights from conversations | |||
| Custom forms in the chat | |||
| Flow Editor for guided scenarios | |||
| Custom API actions - CRM, channel manager, upsell | |||
| API access | |||
| Channels and branding | |||
| Email Copilot | Add-on | ||
| WhatsApp for Business | |||
| Voice conversations | Add-on | ||
| Phone line for the assistant | Add-on | Add-on | Add-on |
| Your own logo instead of ChatLab branding | Add-on | Add-on | |
| Chat widget on your own domain | |||
| Support | |||
| Response Time | 24h | 24h | 24h |
| Onboarding Session | 30 min | 60 min | |
| Monthly Consultation | |||
