ChatLab for HotresAvailability, offers and booking links, 24/7
The agent reads your Hotres property live: it finds the apartment that fits, checks availability and the price for the guest's dates, flags special offers and sends the guest to your booking page with the dates filled in. When the dates are full, it proposes other apartments or other dates. Answers in 80+ languages.
No credit card required
Connected to ChatLab
Six things the agent does with Hotres.
Every answer comes from your live Hotres data at the moment the guest asks, not from a page you have to keep updating.
Apartment search by description
An apartment for four with a balcony, a studio near the beach: the agent matches the guest's words against your apartment descriptions and shows the ones that fit as cards with photo and a link to the apartment page.
Availability and prices for the dates
Checks live availability in Hotres for the guest's dates and party size and shows the free apartments with the price for the stay and a booking link for each.
Alternatives when the dates are full
When the requested apartment is taken or the stay is shorter than the minimum, the agent does not stop at no: it proposes other apartments on the guest's dates or the same apartment on nearby dates that meet the minimum stay.
Special offers flagged
The agent compares the rate for the dates with your main pricelist and tells the guest when the price is a special offer, so a promotion is never missed.
Direct booking, not a portal
Every answer carries a link to your own Hotres booking page with the dates and the apartment already filled in, so the guest who came to compare prices books with you.
Every guest's language
Answers in 80+ languages from one knowledge base. The welcome message, buttons and offer cards are translated too, so a guest from abroad books as easily as a local one.
How to connect. Three steps, no code.
- 01
Gather your Hotres details
From your Hotres account collect the API key, the Object ID of your property and the exact name of your main pricelist. Note the address of your booking page with placeholders for the check-in date, check-out date and apartment tag.
- 02
Connect Hotres in ChatLab
Open your bot, go to Connect, pick Hotres and paste the key, the Object ID, the pricelist name and the booking URL format. ChatLab checks the connection on the spot.
- 03
Switch on the actions and add the widget
In Settings, Actions enable Get apartments, Check apartment availability and Find available apartments and adjust their instructions if you like, then paste the snippet from Add to Website into your site.
A real hotel site on IdoBooking with the agent inside. Search dates, book a room and leave a note for reception.
Open the live hotel demoUmili Resorts. What changed after they switched the agent on.
This reduced the amount of cases escalated to the front desk by 60% and the volume of emails by 30%"
Marketing Manager, Umili Resorts
One price per property, everything reception does at night.
Every Hospitality plan connects to your booking system and answers guests around the clock. Plans differ in the number of properties, the monthly conversation budget and the tools for your team.
Hospitality Start
$48/month
Booking system connected
Your booking system in the chat: availability, prices and reservation lookup, all night long.
What's included:
- Connects to your booking system or PMS
- Guests check availability and prices for their dates in the chat
- Reservation lookup - guests find their booking without calling reception
- AI Search over your rooms - the assistant finds the right room or package from a plain question
- Answers guest questions 24/7 from your website and documents
- Live chat - reception takes over when a guest needs a person
- WhatsApp - guests write on the number they already use
- Facebook Messenger
- Collects enquiries and hands over to a contact form
- Smarter AI models with 16k context
Plan Limits
- 2,400 chatbot responses / month
- 1 property
- 20 rooms in AI Search
- 11,000,000 training characters/property
- 1 team member
- 24-hour Email Support
Hospitality Grow
$95/month
Guest memory, AI insights and the channels guests already use.
What's included:
Everything in START plus:
- Remembers returning guests across conversations
- AI Insights - what guests ask, where you lose bookings
- Multilingual bot - one knowledge base, answers in 80+ languages
- Email Copilot - drafts replies to guest emails from your knowledge
- Voice conversations - guests can talk to the assistant
- Offer cards - rooms and packages with photos and prices in the chat
- Custom forms and flow editor - guided booking and pre-arrival scripts
- Custom API actions - connect your CRM, channel manager or upsell tools
- API access for your own automations
- Automatic credit top-up
- 32k context and weekly automatic retraining
Plan Limits
- 11,000 chatbot responses / month
- 2 properties
- 100 rooms in AI Search
- 15,000,000 training characters/property
- 3 team members
- 1 Email Copilot account
- 24-hour Email Support
- 30-minute onboarding support
Hospitality Scale
$360/month
For hotel groups: your brand, your domain and rates refreshed every day.
What's included:
Everything in GROW plus:
- Chat widget on your own domain
- Your own logo instead of ChatLab branding
- Daily automatic retraining - new rates and offers picked up every day
- Up to 5 properties under one account
- Monthly 30-minute call with our team
Plan Limits
- 50,000 chatbot responses / month
- 5 properties
- 250 rooms in AI Search
- 15,000,000 training characters/property
- 10 team members
- 5 Email Copilot accounts
- 1 voice phone slot
- 24-hour Email Support
- 60-minute onboarding support
A hotel group or an annual contract? Talk to us
