ChatLab for WhatsAppAnswers on the number your customers already use
Connect your WhatsApp Business number and the same AI agent that answers on your website replies to every WhatsApp message: product questions, prices, order status, opening hours. Day and night, in 80+ languages.
No credit card required
Connected to ChatLab
Why answer on WhatsApp. Your customers are already there.
A website chat needs a visitor on your site. WhatsApp only needs your number: on the contact page, in an ad, on the parcel, in the e-mail footer.
Nothing to install, nothing to learn
Customers write to your business the way they write to friends. No app to download, no account to create, no page to find.
An answer in seconds, at 2 am too
The agent replies to every message at once, at night and on weekends, so a question asked in the evening does not wait for the morning shift.
The conversation stays on the phone
A website chat ends with the closed tab. A WhatsApp thread stays in the customer's phone with your answers, links and product cards, and they pick it up again whenever they write.
One agent on every channel
WhatsApp uses the same training, the same AI model and the same integrations as your website chatbot. Train it once, update it in one place.
No Meta fee for replies
Replies to a customer's message go out in WhatsApp's 24-hour customer service window, which Meta does not charge for. In ChatLab they use your message credits like any other conversation.
Your number, your account
The WhatsApp Business account and the number stay yours. You can disconnect at any time and the conversation history stays in ChatLab.
What the agent does on WhatsApp.
Answers from your own knowledge
The agent answers from the website, files and Q&A you trained it on, not from the open internet.
80+ languages
The customer writes in their language and gets the answer in the same one. No separate bot per market.
Product cards in the conversation
Products and offers arrive as a carousel the customer swipes through: photo, name, price, a short description and a button that opens the product page.
Orders and stock from your systems
With a store connected, the agent checks availability and order status at the moment of the answer.
Read receipts and typing
The message gets its blue ticks at once and the customer sees the agent typing, so they know the question landed.
Every conversation in your chat history
WhatsApp conversations land in Chatlogs next to the widget ones, marked with a WhatsApp icon, ready to review.
WhatsApp is a text channel. In-chat forms, voice conversations and incoming photos or files stay in the website widget, and ChatLab does not send marketing broadcasts.
How to connect. Three steps, no code.
- 01
Open Deploy in ChatLab
Select your chatbot, open the Deploy tab and choose WhatsApp Business in the Messaging channels section.
- 02
Connect with Facebook
Log in in the Meta popup, pick or create your business portfolio and your WhatsApp Business account, and fill in the business profile.
- 03
Verify your number
Add the business phone number, confirm it with the SMS or voice code and click Finish. ChatLab registers the number and the agent starts answering.
Knowledge sources, guided conversations, live chat handover, voice and WhatsApp.
See all featuresTwo shops. What changed after they switched the agent on.
A supplement brand with several shops. The agent answers product and order questions and hands over the rest.
Read the case study
A honey shop with 30 000 visitors a month. The agent takes the routine e-mail volume off a small team.
Read the case study