ChatLab for InstagramDirect messages answered in seconds
Connect your Instagram professional account and the AI agent answers direct messages: the item from your last reel, sizes, prices, delivery. One Facebook login, no tokens, and the answer arrives while the customer is still looking at the post.
No credit card required
Why answer on Instagram. The question arrives while the interest is fresh.
Someone sees a reel, taps Message and asks about the size or the price. Whether they buy depends on how fast the answer comes.
An answer while the post is still on screen
The agent replies to a direct message in seconds, at night and on weekends too, before the customer scrolls on.
Your profile becomes a sales desk
Sizes, prices, availability, delivery and returns are answered in the direct message, with a link straight to the product page.
No leaving the app
The customer asks where they already are. No form to fill in, no e-mail to write, no page to find.
One agent on every channel
Instagram uses the same training, the same AI model and the same integrations as your website chatbot. Train it once, update it in one place.
Billed like any other conversation
Every reply on Instagram uses your message credits exactly like a reply in the website widget.
Your account stays yours
You connect with a Facebook login and never handle tokens. Disconnect at any time and the conversation history stays in ChatLab.
What the agent does on Instagram.
Answers from your own knowledge
The agent answers from the website, files and Q&A you trained it on, not from the open internet.
80+ languages
The customer writes in their language and gets the answer in the same one. No separate bot per market.
Product cards in the conversation
Products and offers arrive as a row of cards the customer swipes through: photo, name, price with a short description and a View button that opens the product page.
Orders and stock from your systems
With a store connected, the agent checks availability and order status at the moment of the answer.
Every conversation in your chat history
Instagram conversations land in Chatlogs next to the widget ones, marked with an Instagram icon, ready to review.
Instagram is a text channel. The agent answers text direct messages: comments, media attachments and voice messages are not handled, story replies are not guaranteed, and live chat takeover from the ChatLab panel is not yet available for Instagram.
How to connect. Three steps, no code.
- 01
Prepare your Instagram account
Switch it to a professional account, link it to your Facebook Page and allow access to messages for connected tools in the Instagram settings.
- 02
Connect with Facebook
In ChatLab open the Deploy tab, choose Instagram and log in in the Facebook popup with the business portfolio that contains your Page.
- 03
Share the Page and the account
Share access to both the Page and the Instagram account. The panel shows your handle and the agent starts answering direct messages.
Knowledge sources, guided conversations, live chat handover, voice and WhatsApp.
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