Webinar with IdoBooking: a guest writes at 11 PM - what happens when nobody replies?
Join us for a webinar with our partner IdoBooking! On Tuesday, October 27 at 2:00 PM (CET), Marcin Rabiej, CEO and co-founder of ChatLab, will talk about what happens when a guest writes at 11 PM and nobody replies - and show it with numbers from the deployment at Umili Resorts.
The webinar "Short-term rental 2027: which tools are worth deploying before the season?" is 90 minutes about tools that can make short-term rental more efficient. Alongside ChatLab, experts from PriceLabs, Sharelock and IdoBooking will speak. Together they will show how these tools work with the IdoBooking reservation system along the entire guest journey - from booking to check-out.
The webinar is held in Polish.
In the ChatLab part you will hear:
- why an unanswered question is often a booking made somewhere else,
- Umili Resorts from the inside: 3 resorts, 760 conversations in 30 days, 70% of routine questions resolved without the front desk,
- a voice agent that talks to guests 24/7, and bookings through the IdoBooking integration.
Webinar agenda
- Short-term rental in 2027 - industry trends and why automation is no longer optional
- A guest writes at 11 PM - Marcin Rabiej, ChatLab - 24/7 communication backed by numbers from the Umili Resorts deployment
- Dynamic pricing - Krzysztof Zbudniewek, PriceLabs - automated pricing, a case study and time savings
- A self-service and secure property - Błażej Gawęcki, Sharelock - IoT devices connected into one system
- Bookings and sales channels - Agnieszka Baranowska, IdoBooking - how IdoBooking connects all the tools along the guest journey
- Q&A - questions from participants to the speakers
Details
- Date: Tuesday, October 27, 2026, 2:00 PM (CET)
- Format: online, ClickMeeting platform
- Participation: free, you do not need to be an IdoBooking customer
- Recording: everyone who registers will receive it after the webinar
