ChatLab has a family of plans built for online shops. Every E-commerce plan includes AI Search, the indexed product catalogue the chatbot searches by meaning. AI Search is not exclusive to these plans: a Universal plan gets it with the E-commerce integrations add-on plus an AI Search product pack. The plans differ in three numbers: how many products AI Search covers, how many chatbot responses you get each month, and the price.
This article lists what each plan includes and explains the limits. Current prices are also on the E-commerce pricing page.
The four E-commerce plans
E-commerce Free - $0
- 1 shop (1 chatbot)
- 100 chatbot responses a month
- AI Search on the first 100 products
- The assistant and its product index are removed after 10 days of inactivity
E-commerce Start - $49 a month or $490 a year
- 1 shop
- 2,400 chatbot responses a month
- 2,000 products in AI Search
E-commerce Grow - $95 a month or $950 a year
- 1 shop
- 11,000 chatbot responses a month
- 5,000 products in AI Search
- XML product feed available
E-commerce Scale - $360 a month or $3,600 a year
- 1 shop
- 50,000 chatbot responses a month
- 20,000 products in AI Search
- XML product feed available
Shop platforms on every E-commerce plan
All E-commerce plans connect the same nine platforms:
What the chatbot can do depends on the platform:
- AI Search works with Shopify, WooCommerce, PrestaShop, Shoper, CS-Cart and Ecwid. It also works with an XML product feed in Google Merchant format and with an uploaded XLSX or CSV product file.
- Abicart provides live store search by phrase and order status.
- Wix and BaseLinker provide order status only.
The AI Search product limit
What counts as a product
- Products are counted per item.
- A product with variants is one item.
- Categories are not counted.
- The product index is separate from the training knowledge base. Products in AI Search do not use training characters.
What happens when the catalogue exceeds the limit
- Indexing stops at the limit.
- The products above the limit are not searchable through AI Search.
- The chatbot owner gets an e-mail.
To see how many products are indexed, open the chatbot and go to Training > E-commerce catalog. The capacity assigned to the chatbot is shown in Shop > Products, in the Product catalog panel.
More products: AI Search product packs
- One pack adds 5,000 products for $29 a month.
- Packs are stackable.
- A pack is assigned to one chatbot.
In Shop > Products, the AI Search packs on this chatbot card shows the packs in use. Use Assign to this chatbot for a pack you already have, or Buy a pack to add one.
Chatbot responses
Each plan includes a monthly number of chatbot responses, from 100 on E-commerce Free to 50,000 on E-commerce Scale. An AI Search answer costs the same message credits as any other answer that uses an integration. There is no surcharge for AI Search. See What is a message credit? for how responses are counted and Topping up message credits if you need more in a given month.
One shop per chatbot and the extra shop add-on
One chatbot serves one shop, and every E-commerce plan includes one shop. If you run a second shop, add the extra shop add-on for $7 a month.
Re-indexing the catalogue
Indexing starts by itself when the shop is connected. After that:
- Automatic re-indexing on a schedule, as often as daily, is available on every E-commerce plan, including Free, and with every product pack.
- You set the schedule yourself: Training > E-commerce catalog > Schedule auto-retrain.
- Train now or Retrain runs a refresh on demand.
- Refreshes are incremental. Unchanged products are skipped and removed products are deleted from the index.
- Between refreshes, price, stock and variants are read live from the shop at the moment of answering, so customers see current data.
Which plan for which way of finding products
There are three ways a chatbot can find products, and each has its own plan requirement.
- 1. AI Search - included in every E-commerce plan (Free 100 products, Start 2,000, Grow 5,000, Scale 20,000). On a Universal plan, add the E-commerce integrations add-on ($30 a month) to connect the store, plus an AI Search product pack ($29 a month, 5,000 products) assigned to the chatbot. The pack is what turns AI Search on for that chatbot.
- 2. Live store search - a Universal plan with the E-commerce integrations add-on ($30 a month). No product pack is needed. On E-commerce plans AI Search is the default and replaces live store search.
- 3. Training on scanned store pages - any plan, including Free. It is limited by the plan's training characters and number of pages. Recommended for informational pages, not for products.
How the three differ is explained in AI Search, live store search or scanned pages.
The Universal route: integrations add-on, optionally plus a product pack
A shop does not have to be on an E-commerce plan. On a Universal plan:
- The E-commerce integrations add-on, $30 a month, connects Shopify, WooCommerce, PrestaShop, Shoper, CS-Cart, Wix, BaseLinker and Abicart. It gives the chatbot live store search, product cards and order status.
- Live store search passes the customer's phrase to the shop's own search through the store API. Nothing is indexed and there is no product limit. It is a keyword search: it finds what the shop's own search would find for that phrase.
- Adding an AI Search product pack ($29 a month, 5,000 products) to a chatbot turns AI Search on for that chatbot. Packs are stackable, so a Universal plan can cover a large catalogue too.
A chatbot uses one of the two for product search, never both. When AI Search is on, it replaces live store search.