ChatLab vs Voiceflow side by side.

Voiceflow is a design and build environment for conversational agents, and a good one. The canvas is excellent for mapping complex logic, telephony is supported through a Voiceflow number or your own, the API covers conversations, analytics, knowledge and projects, white-labelling is available, and model costs are passed through close to cost.

The trade-off is that everything around the agent is your responsibility. There is no question-and-answer training, no training corrections and no sitemap training. There is no conversation rating, no chat position settings, no custom domain, no knowledge base optimizer, no domain restrictions and no iFrame embed. There are no advanced website training filters, no client summaries, no cross-conversation memory, no advanced spam filter and no e-mail copilot. There is no WordPress, Wix or Webflow support, and no Shopify, WooCommerce, PrestaShop, CS-Cart, Abicart or BaseLinker.

Voiceflow starts at $54/mo, roughly $3.24 per 100 conversations in credits. ChatLab is Free or $15/mo at $3.13 per 100 conversations. The per-conversation prices are close. The difference is that with Voiceflow you are still building the product, and with ChatLab you are configuring one.