AI Customer Service Chatbot

For Hotels, Vacation Homes, and Apartments

An AI chatbot on your website, trained on your data, that enables instant responses to common customer inquiries, increasing guest satisfaction, streamlining communication, and boosting bookings.

Powered byChatGPT andGemini

No credit card required

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Check out ChatLab working for hotels at

Ruciane ParkUstronie ParkPod Cyprysami

How it works

Add your website address for crawling, upload files or connect other data sources and ChatLab will instantly start learning from your data.

How ChatLab Helps Your Hotel

24/7 Multilingual customer support
ChatLab can help you provide 24/7 customer support in multiple languages. It can answer frequently asked questions, provide information about your products and services, and help your customers solve common problems—no matter where they are or what language they speak.
Lead Generation
ChatLab helps you generate high-quality leads by engaging website visitors, capturing key contact details like phone numbers and emails, and instantly delivering them to your sales team. It can also qualify leads by answering questions and guiding potential customers through the sales process.
hotel benefits
Connect client with your team when needed
While ChatLab can answer most customer questions, sometimes human assistance is needed. In such cases, it seamlessly connects customers with your team through live chat for real-time support or an offline contact form for follow-ups.
Interaction Insights
ChatLab analyzes customer interactions to identify common questions, pain points, and knowledge gaps. It highlights trends and opportunities to improve your services and streamline support. These insights help you refine operations, enhance customer satisfaction, and drive business growth.

Compatible with

hello baby
Seamless one-click integration with Zuu Works for your hotel. Your chatbot is automatically re-trained daily with the latest updates from your Zuu Works website.

Use Case Spotlight
ChatLab Deployment at Umili resorts

Ruciane Park
It is a family-friendly resort located in the picturesque Piska Forest, with access to Lake Guzianka Wielka. The town is just 3 km away, connected by a charming forest road. However, you don’t need to leave the resort – attractions await you on-site.
www.rucianepark.pl
Ustronie Park
This place was created especially for those who appreciate active leisure in a natural setting. The resort is located in a pine forest right by the beach, in a quiet, secluded area. Wake up to a view of the sea.
www.ustroniepark.pl
Pod Cyprysami
As part of their stay, we offer our guests plenty of exciting experiences – try your hand at surfing, windsurfing, or SUP at sunset, or take a RIB cruise on the Puck Bay.
www.podcyprysami.pl
hotel benefitshotel benefitshotel benefits

Remigiusz Zawisza

Go4Sport, Marketing Manager

Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs. The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.
Actual numbers from July and August 2024 from Ruciane Park resort
2395
conversations between guests and the chatbot
6073
individual guest questions answered by the chatbot
236
leads collected by the chatbot
184
questions handed-off from the chatbot to front desk

Hear It From Our Customers

Eva Britanova

ARTMiE, Customer Service Manager

We would like to express our great satisfaction with the CHATLAB application and our excellent collaboration in developing the chatbot, which we implemented for our ARTMIE e-shops family. Thanks to the GPT-based solution, our chatbot is able to respond in real time to customer inquiries regarding products and order statuses. We would especially like to highlight the smooth integration of the API connection with our ERP system SMEMA, which has significantly simplified and sped up communication with customers. The chatbot has brought our e-shops not only greater efficiency but also higher customer satisfaction, as they appreciate the prompt and accurate responses to their questions. The technical support and professional approach throughout the project have been truly top-notch. Our collaboration on innovations continues, and we believe that thanks to Chatlab, we will be even closer to our customers. Thank you for the excellent work!

Martin Pierce

Zahara Systems Ltd, CEO & Founder

ChatLab is the tool I have been looking for to handle an intelligent dialogue from our customers who have questions about the functionality of our SAAS application, Zahara. Having very easily trained the GPT on our WordPress knowledge base and some key website pages, I was astonished by how accurately it answered everyday questions and also how quickly the answers appeared. Compared to other tools I had tried, the setup was simple and the speed astonishing. This is our first step in creating an AI-assisted support function.

Mette Lines

Røabadet Aquatic Center, Manager

ChatLab has exceeded our expectations with its powerful functions and exceptional support. The platform is intuitive, versatile, and handles all our communication needs seamlessly. The support team is responsive and knowledgeable, always ready to assist. We are extremely satisfied with our experience and would highly recommend ChatLab to anyone looking for a reliable and efficient chat solution.

Remigiusz Zawisza

Go4Sport, Marketing Manager

Excellent cooperation and a great solution. We are very pleased to express our appreciation for the ChatLab and the excellent collaboration in implementing the chatbot across all our resorts: Ruciane Park, Ustronie Park, and Pod Cyprysami. Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs.The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.

Alex Thompson

BitSpreader, Head of Product

ChatLab has significantly transformed the way users interact with our crypto trading documentation. Its GPT-based AI doesn't just simplify complex jargon; it actively leads users to the most relevant sections, vastly enhancing their understanding of intricate trading strategies. We've observed firsthand how beginners grasp concepts like 'futures contracts' and 'margin trading' much more quickly with ChatLab's guidance. What sets ChatLab apart is its unique ability to adapt to various user inquiries with remarkable precision.

Magdalena Radejska

DOMFORTE, General Manager

For our first six-apartment project, ChatLab has been invaluable. It brilliantly describes our properties in detail, answering customer queries and providing them a virtual tour through text. We didn't use an agency, so having a chatbot that could articulate the features of our apartments so well has been crucial for customer engagement and sales. ChatLab has integrated human support fallback and that worked perfectly for us as all the questions that the chatbot couldn't answer were transferred to our sales team. Absolutely essential for our business!

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Boost bookings, save resources, and ensure your guests are satisfied. Your own AI-powered chatbot, tailored for hotels—no coding required.