December 2025 Updates: Voice Input, GPT-5, and Smarter E-commerce

DECEMBER 2025 UPDATES

The holiday season brings more than just festivities—we're delivering ChatLab's most comprehensive update of the year. From speaking to your chatbot instead of typing, to managing your bots from your phone, to connecting with three new booking and e-commerce platforms, this release transforms how you build and deploy AI-powered customer experiences.

Voice Input 🔥🔥🔥
Speak naturally to your chatbot instead of typing every message. Perfect for mobile users, accessibility needs, and situations where typing isn't convenient—now your customers can interact with your bot hands-free. (Automatically available in the chat widget)

GPT-5 and GPT-5.1 Support 🔥🔥
Access OpenAI's latest models with enhanced reasoning capabilities. Your chatbot can now handle more complex questions, understand nuanced context better, and provide more accurate responses across all conversation types. (Bot Settings > Advanced > Model Selection)

Bot Creation Wizard
New users now see a step-by-step guided setup process. Instead of facing a blank configuration screen, you're walked through connecting data sources, setting your bot's personality, and choosing appearance options—launch your first bot in minutes, not hours. (Dashboard > Create New Bot)

Minimized Chat Input
A fresh alternative to the traditional chat bubble. Instead of an icon that expands into a full chat window, display a sleek, minimized input field directly on your page. Visitors can start typing immediately without extra clicks—perfect for websites where you want chat to feel native and unobtrusive. (Bot Settings > Appearance > Minimized mode)

AI Actions for E-commerce Integrations
Your chatbot can now take actions, not just answer questions. Check inventory, retrieve order status, and search products dynamically during conversations—turning your bot into a true sales assistant. (Available in all e-commerce integrations with AI Actions enabled)

HotRes Hotel Booking Integration
Direct integration with HotRes booking system for hospitality businesses. Your chatbot can check availability, explain room options, and guide guests through reservations without human intervention. (Bot Settings > Connect > HotRes Hotel Booking)

AbiCart E-commerce Integration
Native support for AbiCart platform. Connect your product catalog, handle customer questions, and provide real-time inventory information to streamline your online store support. (Bot Settings > Connect > AbiCart E-commerce)

NF Hotel Integration
Complete hotel booking system with room availability checks and reservation management. Perfect for independent hotels and boutique properties looking to automate guest inquiries. (Bot Settings > Connect > NF Hotel)

AI-Driven Live Chat
When customers need human help, our new intelligent routing system analyzes the conversation and automatically assigns the right team member. No more manual sorting or missed escalations. (Bot Settings > Actions > AI-Driven Live Chat)

Admin App Fully Mobile Enabled
Manage your bots from your phone with touch-optimized controls on all admin pages. Check analytics while traveling, update bot settings from your tablet, or respond to notifications without opening your laptop. (Accessible from any mobile device at app.chatlab.com)

Analytics Export with Category Counting
Export your conversation analytics to CSV with category counting. Analyze trends, create custom reports, and integrate ChatLab data with your business intelligence tools for deeper insights. (Analytics > Export to CSV)

Timezone Fixes for Analytics & Export
Accurate timezone handling ensures your analytics and export data reflect your local business hours, not server time—giving you reliable data for decision-making.

Notification Improvements
Human Support and Lead notifications now include full conversation contents. See exactly what the customer discussed before you respond or follow up, providing better context for your team. (Bot Settings > Notifications)

Privacy Policy & DPA Updates
We've updated our Privacy Policy and Data Processing Agreement to reflect recent changes. Please review the updated documents and let us know if you have any questions or feedback.

Happy chatting!