September 2025 Vacation Updates

SEPTEMBER 2025 VACATION UPDATES

While we took some well-deserved time off, our development team kept working behind the scenes. We're excited to share the powerful updates that have been building up for your ChatLab experience:

Products View Integration 🔥🔥🔥
Transform your chatbot into a powerful sales assistant. Your bot now displays products with images, prices, and direct store links in a specially formatted interface designed for seamless e-commerce experiences. (Bot Settings > Advanced > Enable Products View)

WhatsApp Business Integration 🔥🔥
Extend your reach to where your customers already are. Connect your chatbot to respond via WhatsApp for Business messaging, bringing your AI support directly to this popular communication platform. (Bot Settings > Integrations > WhatsApp Business)

GPT-4.1 and Gemini 2.5 Pro Support 🔥
Access the latest AI models for enhanced conversation capabilities. Choose from GPT-4.1, GPT-4.1 Mini, or the updated Google Gemini 2.5 Pro model for diverse AI options that best fit your needs. (Bot Settings > Advanced > select your preferred model)

Lead Source Tracking
Understand your customer journey better. The system now automatically captures webpage URLs where leads originated, giving you valuable insights for marketing attribution and conversion optimization. (Select Bot > Leads > Source URL column shows originating webpage)

Welcome Message Bubble Customization
Take control of your first impression. Configure welcome message bubbles separately for desktop and mobile devices with improved appearance settings and layout options. (Bot Settings > Appearance > Welcome Message Bubbles > Show on Desktop/Mobile)

Multiple Contact Email Support
Distribute customer inquiries efficiently across your team. Configure multiple email addresses for human contact forms to ensure the right team members get the right messages. (Bot Settings > Human Support > Contact Emails - enter multiple emails separated by commas)

Enhanced Training System
Train smarter, not harder. Training jobs now process in the background with email notifications, allowing you to continue working while training completes. Plus, improved file validation provides better feedback during uploads. (Training > any web training action now processes in background with email updates)

Analytics History Access
Access your complete performance story. We've removed the previous 1-month limitation, giving you unlimited access to historical data for comprehensive performance analysis. (Analytics > date range picker now allows full history access)

Overview Tab Redesign
Experience a completely redesigned bot management interface with improved navigation and enhanced analytics display that makes managing your bots more intuitive than ever. (Select Bot > Overview)

Team Management Tab
Collaborate more effectively with a dedicated bot-specific tab for team coordination and sharing settings. (Select Bot > Team tab for sharing and collaboration settings)

Auto-Recovery System
Never miss a beat with automatic chatbot reactivation after successful payment, complete with email notifications to keep you informed when your bots are back online.

Live Chat Improvements
Enhanced team coordination with automatic notification enablement for shared bots, ensuring your team stays informed of customer interactions.

These updates demonstrate our commitment to making ChatLab not just a chatbot platform, but a comprehensive customer engagement solution. From e-commerce integration to advanced analytics, we're giving you the tools to create exceptional customer experiences.

Explore these new features in your ChatLab dashboard and see how they can transform your customer interactions!

Happy chatting!