AI Customer Service Chatbot
For Hotels, Vacation Homes, and Apartments
An AI chatbot on your website, trained on your data, that enables instant responses to common customer inquiries, increasing guest satisfaction, streamlining communication, and boosting bookings.

How it works
Why Hotels Need AI Assistants
The hospitality industry is transforming. Guest communication has evolved from phone calls to instant messaging, and expectations for service have never been higher.
The Modern Guest Communication Challenge
Guest Expectations Have Changed
Today's travelers demand immediate, personalized assistance across multiple channels. Traditional live chat and basic scripted chatbots no longer meet these expectations.
Traditional Solutions Fall Short
Basic chatbots can only answer pre-programmed questions. They lack context awareness, can't handle complex queries, and often frustrate guests by forcing them to contact staff anyway.
AI Agents: A New Era
AI-powered assistants go beyond simple automation. They understand natural language, learn your hotel's specifics, provide factual answers, and deliver enterprise-level functionality to independent hotels.
Strategic Benefits for Your Hotel
24/7 Availability
Modern guests expect instant responses at any time of day or night. AI assistants provide round-the-clock service without the need for staffing night shifts.
Multilingual Communication
Communicate with international guests in their native language automatically. No language barriers, no additional translation staff needed.
Instant, Personalized Responses
Unlike basic chatbots, AI assistants understand context and guest history to provide tailored recommendations and answers.
Direct Booking Support
Check room availability, answer questions about amenities, and guide guests toward direct bookings—reducing commission costs from OTAs.
Reduce Staff Workload
Handle repetitive inquiries automatically, freeing your team to focus on high-value interactions and in-person guest service.
Smart Learning & Adaptation
Trained on your hotel's specific data—reservation system, website content, policies—and continuously learns to improve accuracy.
Competitive Advantage Through AI
Hotels using AI assistants increase direct bookings, reduce operational costs, and provide superior guest experiences. Don't let your competitors get ahead—embrace the future of hotel communication today.
How ChatLab Helps Your Hotel

Compatible with
Use Case SpotlightChatLab Deployment at Umili resorts

www.rucianepark.pl

www.ustroniepark.pl

www.podcyprysami.pl




Remigiusz Zawisza
Go4Sport, Marketing Manager
Hear It From Our Customers



Eva Britanova
ARTMiE, Customer Service Manager
We would like to express our great satisfaction with the CHATLAB application and our excellent collaboration in developing the chatbot, which we implemented for our ARTMIE e-shops family. Thanks to the GPT-based solution, our chatbot is able to respond in real time to customer inquiries regarding products and order statuses. We would especially like to highlight the smooth integration of the API connection with our ERP system SMEMA, which has significantly simplified and sped up communication with customers. The chatbot has brought our e-shops not only greater efficiency but also higher customer satisfaction, as they appreciate the prompt and accurate responses to their questions. The technical support and professional approach throughout the project have been truly top-notch. Our collaboration on innovations continues, and we believe that thanks to Chatlab, we will be even closer to our customers. Thank you for the excellent work!


Martin Pierce
Zahara Systems Ltd, CEO & Founder
ChatLab is the tool I have been looking for to handle an intelligent dialogue from our customers who have questions about the functionality of our SAAS application, Zahara. Having very easily trained the GPT on our WordPress knowledge base and some key website pages, I was astonished by how accurately it answered everyday questions and also how quickly the answers appeared. Compared to other tools I had tried, the setup was simple and the speed astonishing. This is our first step in creating an AI-assisted support function.



Mette Lines
Røabadet Aquatic Center, Manager
ChatLab has exceeded our expectations with its powerful functions and exceptional support. The platform is intuitive, versatile, and handles all our communication needs seamlessly. The support team is responsive and knowledgeable, always ready to assist. We are extremely satisfied with our experience and would highly recommend ChatLab to anyone looking for a reliable and efficient chat solution.



Remigiusz Zawisza
Go4Sport, Marketing Manager
Excellent cooperation and a great solution. We are very pleased to express our appreciation for the ChatLab and the excellent collaboration in implementing the chatbot across all our resorts: Ruciane Park, Ustronie Park, and Pod Cyprysami. Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs.The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.



Alex Thompson
BitSpreader, Head of Product
ChatLab has significantly transformed the way users interact with our crypto trading documentation. Its GPT-based AI doesn't just simplify complex jargon; it actively leads users to the most relevant sections, vastly enhancing their understanding of intricate trading strategies. We've observed firsthand how beginners grasp concepts like 'futures contracts' and 'margin trading' much more quickly with ChatLab's guidance. What sets ChatLab apart is its unique ability to adapt to various user inquiries with remarkable precision.



Dawid Kurek
E-commerce Manager at Olimp Labs
ChatLab's chatbot is a powerful easy to use AI tool, discovered to grow business. One of the most customizable app on the market. A lot of personalisation and perfect support. Love to cooperate with the ChatLab team. What's unique? Huge chatbot teaching sctructures, custom instructions, model changing, live support - everything we were looking for. Strongly reccomend!
Trusted by 1000+ businesses
Frequently Asked Questions
Ready to Engage Your Hotel Guests?
Boost bookings, save resources, and ensure your guests are satisfied. Your own AI-powered chatbot, tailored for hotels—no coding required.












