AI Customer Service Chatbot

For Hotels, Vacation Homes, and Apartments

An AI chatbot on your website, trained on your data, that enables instant responses to common customer inquiries, increasing guest satisfaction, streamlining communication, and boosting bookings.

Powered byChatGPT andGemini

No credit card required

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Check out ChatLab working for hotels at

Ustronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy PlażyUstronie ParkRuciane ParkPod CyprysamiAlfa KlifHotel KryształDomki w NaturzeZinar CastleDwor w TomaszowicachForest HotelArtus ResortGoose HouseDomki Przy Plaży

Why Hotels Need AI Assistants

The hospitality industry is transforming. Guest communication has evolved from phone calls to instant messaging, and expectations for service have never been higher.

The Modern Guest Communication Challenge

Guest Expectations Have Changed

Today's travelers demand immediate, personalized assistance across multiple channels. Traditional live chat and basic scripted chatbots no longer meet these expectations.

Traditional Solutions Fall Short

Basic chatbots can only answer pre-programmed questions. They lack context awareness, can't handle complex queries, and often frustrate guests by forcing them to contact staff anyway.

AI Agents: A New Era

AI-powered assistants go beyond simple automation. They understand natural language, learn your hotel's specifics, provide factual answers, and deliver enterprise-level functionality to independent hotels.

Strategic Benefits for Your Hotel

24/7 Availability

Modern guests expect instant responses at any time of day or night. AI assistants provide round-the-clock service without the need for staffing night shifts.

Multilingual Communication

Communicate with international guests in their native language automatically. No language barriers, no additional translation staff needed.

Instant, Personalized Responses

Unlike basic chatbots, AI assistants understand context and guest history to provide tailored recommendations and answers.

Direct Booking Support

Check room availability, answer questions about amenities, and guide guests toward direct bookings—reducing commission costs from OTAs.

Reduce Staff Workload

Handle repetitive inquiries automatically, freeing your team to focus on high-value interactions and in-person guest service.

Smart Learning & Adaptation

Trained on your hotel's specific data—reservation system, website content, policies—and continuously learns to improve accuracy.

Competitive Advantage Through AI

Hotels using AI assistants increase direct bookings, reduce operational costs, and provide superior guest experiences. Don't let your competitors get ahead—embrace the future of hotel communication today.

How ChatLab Helps Your Hotel

24/7 Multilingual customer support
ChatLab can help you provide 24/7 customer support in multiple languages. It can answer frequently asked questions, provide information about your products and services, and help your customers solve common problems—no matter where they are or what language they speak.
Lead Generation
ChatLab helps you generate high-quality leads by engaging website visitors, capturing key contact details like phone numbers and emails, and instantly delivering them to your sales team. It can also qualify leads by answering questions and guiding potential customers through the sales process.
hotel benefits
Connect client with your team when needed
While ChatLab can answer most customer questions, sometimes human assistance is needed. In such cases, it seamlessly connects customers with your team through live chat for real-time support or an offline contact form for follow-ups.
Interaction Insights
ChatLab analyzes customer interactions to identify common questions, pain points, and knowledge gaps. It highlights trends and opportunities to improve your services and streamline support. These insights help you refine operations, enhance customer satisfaction, and drive business growth.
Umili Resorts Remigiusz Zawisza
Umili Resorts
"Since implementing ChatLab, our service efficiency has notably improved. The chatbot now handles70%of routine inquiries automatically.
This reduced the amount of cases escalated to the front desk by60%and the volume of emails by30%"
Remigiusz Zawisza, Marketing Manager, Umili Resorts

Compatible with

Zuu Works
Seamless one-click integration with Zuu Works for your hotel. Your chatbot is automatically re-trained daily with the latest updates from your Zuu Works website.
Integration with Hotres
Effortless integration with Hotres for your hotel or rental property. Your chatbot instantly accesses real-time apartment availability and offers directly from your Hotres system.

Use Case Spotlight
ChatLab Deployment at Umili resorts

Ruciane Park Logo
Ruciane Park
It is a family-friendly resort located in the picturesque Piska Forest, with access to Lake Guzianka Wielka. The town is just 3 km away, connected by a charming forest road. However, you don’t need to leave the resort – attractions await you on-site.
www.rucianepark.pl
Ustronie Park Logo
Ustronie Park
This place was created especially for those who appreciate active leisure in a natural setting. The resort is located in a pine forest right by the beach, in a quiet, secluded area. Wake up to a view of the sea.
www.ustroniepark.pl
Pod Cyprysami Logo
Pod Cyprysami
As part of their stay, we offer our guests plenty of exciting experiences – try your hand at surfing, windsurfing, or SUP at sunset, or take a RIB cruise on the Puck Bay.
www.podcyprysami.pl
hotel benefits
hotel benefits
hotel benefits
Remigiusz Zawisza

Remigiusz Zawisza

Go4Sport, Marketing Manager

Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs. The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.
Measurable Results from Umili Resorts Implementation
70%
routine questions answered automatically
60%
less questions to customer support team
30%
less emails to customer support

Hear It From Our Customers

Trustpilot 5 stars rating
ARTMiE logo
Eva Britanova profile photo

Eva Britanova

ARTMiE, Customer Service Manager

We would like to express our great satisfaction with the CHATLAB application and our excellent collaboration in developing the chatbot, which we implemented for our ARTMIE e-shops family. Thanks to the GPT-based solution, our chatbot is able to respond in real time to customer inquiries regarding products and order statuses. We would especially like to highlight the smooth integration of the API connection with our ERP system SMEMA, which has significantly simplified and sped up communication with customers. The chatbot has brought our e-shops not only greater efficiency but also higher customer satisfaction, as they appreciate the prompt and accurate responses to their questions. The technical support and professional approach throughout the project have been truly top-notch. Our collaboration on innovations continues, and we believe that thanks to Chatlab, we will be even closer to our customers. Thank you for the excellent work!

Trustpilot 5 stars rating
Zahara Systems logo
Martin Pierce profile photo

Martin Pierce

Zahara Systems Ltd, CEO & Founder

ChatLab is the tool I have been looking for to handle an intelligent dialogue from our customers who have questions about the functionality of our SAAS application, Zahara. Having very easily trained the GPT on our WordPress knowledge base and some key website pages, I was astonished by how accurately it answered everyday questions and also how quickly the answers appeared. Compared to other tools I had tried, the setup was simple and the speed astonishing. This is our first step in creating an AI-assisted support function.

Trustpilot 5 stars rating
Røabadet logo
Mette Lines profile photo

Mette Lines

Røabadet Aquatic Center, Manager

ChatLab has exceeded our expectations with its powerful functions and exceptional support. The platform is intuitive, versatile, and handles all our communication needs seamlessly. The support team is responsive and knowledgeable, always ready to assist. We are extremely satisfied with our experience and would highly recommend ChatLab to anyone looking for a reliable and efficient chat solution.

Trustpilot 5 stars rating
Umili Resorts logo
Remigiusz Zawisza profile photo

Remigiusz Zawisza

Go4Sport, Marketing Manager

Excellent cooperation and a great solution. We are very pleased to express our appreciation for the ChatLab and the excellent collaboration in implementing the chatbot across all our resorts: Ruciane Park, Ustronie Park, and Pod Cyprysami. Thanks to the AI-based solution, our chatbot can provide real-time information about current attractions, animation schedules, and answer frequently asked questions from our guests. We would particularly like to highlight the integration with our reservation system, which allows customers to easily and quickly check availability at our resorts. This functionality significantly simplifies the booking process and enables quick responses to our guests' needs.The technical support and professional approach throughout the project have been outstanding. Our collaboration on innovations continues, and we believe that thanks to ChatLab, we will be even closer to our customers, providing them with even better experiences and service.

Trustpilot 5 stars rating
BitSpreader logo
Alex Thompson profile photo

Alex Thompson

BitSpreader, Head of Product

ChatLab has significantly transformed the way users interact with our crypto trading documentation. Its GPT-based AI doesn't just simplify complex jargon; it actively leads users to the most relevant sections, vastly enhancing their understanding of intricate trading strategies. We've observed firsthand how beginners grasp concepts like 'futures contracts' and 'margin trading' much more quickly with ChatLab's guidance. What sets ChatLab apart is its unique ability to adapt to various user inquiries with remarkable precision.

Trustpilot 5 stars rating
Olimp Labs logo
Dawid Kurek profile photo

Dawid Kurek

E-commerce Manager at Olimp Labs

ChatLab's chatbot is a powerful easy to use AI tool, discovered to grow business. One of the most customizable app on the market. A lot of personalisation and perfect support. Love to cooperate with the ChatLab team. What's unique? Huge chatbot teaching sctructures, custom instructions, model changing, live support - everything we were looking for. Strongly reccomend!

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Frequently Asked Questions

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