Share chatbot administration with your team members to collaborate on managing your AI assistant. Team members can help monitor conversations, add training data, and improve responses.
Before you start
Your team members must have a ChatLab account to access shared chatbots. They can register for a free account at app.chatlab.com.
Sending an invitation
Step 1: Open the Team tab
Select your chatbot from the main dashboard, then click the Team tab in the navigation.
Step 2: Click Invite Team Member
Click the Invite Team Member button to open the invitation modal.
Step 3: Enter details and send
- Enter the team member's email address
- Select the access level (Limited or Full)
- Click Send Invitation
Step 4: Track pending invitations
After sending, the invitation appears in your Team tab with a PENDING status. The invitation remains pending until the team member accepts it.
Accepting an invitation
When someone invites you to their chatbot, you'll see an invitation banner at the top of your dashboard after logging in.
Click Accept to gain access to the shared chatbot, or Reject to decline.
Viewing shared chatbots
After accepting an invitation, the shared chatbot appears in a new Chatbots shared with me section on your dashboard. Shared chatbots display a SHARED badge to distinguish them from your own chatbots.
Access levels explained
Limited access
With Limited access, team members can:
- View chatbot information and settings (read-only)
- Access and review chatlogs
- Run training on existing data sources
- Add corrections to improve responses
- View analytics and leads
They cannot change settings, customize appearance, or delete the chatbot.
Full access
Full access provides complete control, equivalent to the chatbot owner:
- Everything included in Limited access
- Modify all chatbot settings
- Customize appearance and behavior
- Add and remove training data sources
- Delete the chatbot
Managing team members
From the Team tab, you can:
- View all team members and their access levels
- Change access levels for existing members
- Remove team members to revoke their access
- Resend invitations for pending invites
Why share chatbot administration?
Enhanced collaboration - Multiple team members can contribute expertise, ensuring comprehensive and accurate responses.
Continuous improvement - With multiple administrators monitoring conversations, your chatbot evolves with your business needs.
Workload distribution - Share administration tasks to prevent burnout and ensure the chatbot is always well-maintained, especially during peak times.