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ChatLab at CES 2025: Bringing Polish AI Innovation to Las Vegas
January 10th, 2025 by ChatLab Team
CES 2025 in Las Vegas brought together 142,000+ technology leaders, innovators, and visionaries from around the world. ChatLab was proud to represent Polish AI innovation on the global stage at the world's largest tech show.
Polish Innovation at the World's Biggest Tech Show
From January 7-10, 2025, ChatLab showcased our AI-powered customer service platform at CES 2025 in Las Vegas. We were honored to be part of Poland's national exhibition stand organized by PAIH (Polish Investment and Trade Agency), alongside nine other innovative Polish companies including StethoMe, MissionOne, Beccarii, and VASCO Electronics.
Our booth was located at the Venetian Expo, Level 1, Hall G, Booth 61251 - right in the heart of the action where enterprise AI solutions met global business leaders.
What We Showcased
At CES 2025, we demonstrated how ChatLab transforms customer service through AI:
Multilingual AI Chatbots: Live demonstrations of our platform handling customer inquiries in 80+ languages, showcasing real-world implementations including our success story at Wieliczka Salt Mine UNESCO World Heritage site.
Enterprise AI Solutions: Visitors experienced firsthand how ChatLab reduces staff workload by up to 70%, handles unlimited simultaneous conversations, and provides 24/7 customer support without human intervention.
Industry-Specific Applications: We highlighted solutions for museums, e-commerce, hotels, real estate, and booking systems - each tailored to specific business needs with proven ROI.
Key Takeaways from CES 2025
1. AI Customer Service is No Longer Optional
Every conversation at our booth reinforced one truth: businesses globally are racing to implement AI customer service. The question isn't "if" but "how fast" and "which solution."
Companies across industries - from small museums to large e-commerce platforms - are seeking intelligent automation that actually works, not just chatbots that frustrate customers.
2. Multilingual Support is a Competitive Advantage
International businesses consistently highlighted multilingual support as their biggest pain point. ChatLab's ability to serve customers in 80+ languages without requiring separate language-specific training resonated strongly.
Our Wieliczka Salt Mine case study - where we handle 17% of visitor inquiries in 20 languages - became a conversation starter that attracted significant interest from tourism, hospitality, and cultural institutions worldwide.
3. European AI Innovation is Thriving
Poland's presence at CES 2025 showcased the strength of European AI development. Visitors were impressed by the sophistication of Polish technology companies and the practical, business-focused approach to AI implementation.
ChatLab's participation demonstrated that world-class AI solutions don't just come from Silicon Valley - innovation thrives in Europe, and Polish companies are leading the charge.
Connections and Insights
Product Evolution Insights
Feedback from CES 2025 attendees provided valuable direction for ChatLab's roadmap:
Voice Integration: Strong demand for voice-based interactions, especially in hospitality and tourism sectors where hands-free assistance enhances visitor experience.
Advanced Analytics: Enterprise clients want deeper insights into customer behavior patterns, sentiment analysis, and predictive support capabilities.
API Ecosystem: Developers requested more robust API integrations with existing business systems, CRM platforms, and e-commerce tools.
Behind the Scenes: Team Experience
Representing ChatLab at CES 2025 was both challenging and rewarding. Our team spent months preparing:
Pre-Show Preparation: Creating compelling demonstrations, refining pitch materials, and coordinating logistics for booth setup and staffing.
Networking Opportunities: CES provided unprecedented access to potential clients, partners, investors, and media - connections that would take years to build through traditional channels.
Learning from Leaders: Attending keynotes from tech giants like NVIDIA, Samsung, and AMD provided insights into where AI technology is heading and how ChatLab can stay ahead of trends.
Final Thoughts
CES 2025 confirmed what we've believed from the beginning: businesses worldwide need intelligent, practical AI solutions that improve customer experience while reducing operational costs.
ChatLab is proud to represent Polish innovation on the global stage, proving that world-class AI technology comes from talented teams solving real problems - regardless of geography.
Thank you to everyone who visited our booth, shared feedback, and became part of the ChatLab story. The connections we made and insights we gained will shape our platform's future and help more businesses succeed with AI.
Here's to continued innovation, global collaboration, and the exciting future of AI-powered customer service.
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