ChatLab features

The chatbot will read your website and learn from it. You just need to point it to your main website and it will scan the whole website, you will be able to select which pages should be used for training. Alternatively you can point it to the site map of your website.

Learn more about: Train with your website

Train with your PDF documents, Microsoft Word documents, text files, CSV files, and Excel spreadsheets. You can upload up to 20 documents at once to speed up the training process.

Learn more about: Train with your files

Change the avatar, name, colors, launcher icons and other settings to make your chatbot reflect your brand and fit your website. You can also enable the chatbot to automatically open on your website startup without waiting for the user to click on the chatbot icon.

Learn more about: Customize your chatbot

You can set the welcome message as well as the suggested questions that will help your clients to start the conversation.

Learn more about: Fine-tune conversation settings

You can set the role of the chatbot, whether it is a sales chatbot, support chatbot, or any other type of chatbot, and the chatbot will adjust its responses accordingly. You can use predefined set of role parameters (role/primary language/response length) or you can switch to full customization mode where you can fine-tune the chatbot tone of response, detailed behaviors etc

Learn more about: Role settings

Easily embed the chatbot in your website with a simple code snippet. No coding required. Just copy and paste. You can choose between the chatbot widget (launched from the bottom right corner) or the chatbot iframe mode in which the chatbot can be simply put between the other contents of your page.

Learn more about: Embed in your website

Browse, search and filter the history of the conversations your chatbot had with your customers.

Train your chatbot to answer questions it didn't know the answer to. It will learn from your corrections.

Learn more about: Correct wrong answers

The chatbot can identify situations where contacting human support may be beneficial. If so, it will suggest this option to your client. Should the client agree, the chatbot will display a contact form. Once completed, it sends the message and the entire chat log to your designated customer support email address. Additionally, users have the option to manually activate the human support contact form by clicking the envelope icon. ChatLab has also Live Chat capability.

Learn more about: Human support fallback

Customers can rate the chatbot and leave feedback. You can review the feedback and act on it.

Train the chatbot in any language you want. Chatbot will automatically detect the language of the conversation.

Learn more about: Support for 85 languages

Hide ChatLab logo and host the chatbot on your domain. Customize the chatbot to match your brand.

Collect user emails and/or phone numbers. Review the leads and export them to a CSV file.

Learn more about: Lead Generation

Share your chatbots with your team and your customers, they can review chatlogs, leads & improve training and provide corrections.

Learn more about: Share with team

Integrate the chatbot with your WooCommerce or Shopify store (other integrations are also available). Chatbot will answer questions about products, recommend products, and help with the checkout. Check the demo store here:

Learn more about: E-commerce Sales Chatbot

Using our AI actions editor you can build any custom integration with any backend system that can expose the data via API endpoints. For example you can make the chatbot to check the availability of the product in your warehouse, check the status of the order in your ERP system, or check the current balance on the customer account. Check out the demo here:

Learn more about: AI Actions

ChatLab AI Chatbot can switch the conversation to a live chat with a human agent. The chatbot will provide the agent with the conversation history and the context of the conversation. You can set custom availability hours for the live chat. This feature is currently in beta testing and is available in selected plans.

Learn more about: Live Chat

ChatLab provides you with detailed analytics about the chatbot usage, user interactions, and feedback. You can see distribution by day and user location

Learn more about: Analytics

ChatLab AI Chatbot can analyze the conversation and provide you with insights about the most common questions, the sentiment of the conversation, and overall user satisfaction. You can use this information to improve the chatbot training and to identify the areas where the chatbot needs improvement.

Learn more about: AI Conversation Insights

ChatLab AI Chatbot can automatically retrain itself with the latest data from your website. You can set the retraining frequency and the chatbot will automatically fetch the latest data from your website and retrain itself.

Learn more about: Auto-retrain

AI builds summaries of conversations, making it easier to understand customer interactions. You can customize the instructions for AI to generate summaries in a specific format.

Learn more about: Conversation summaries

AI creates summaries of all conversations with a client, allowing you to quickly review past interactions. You can customize the instructions for AI to generate summaries in a specific format.

Learn more about: Client summaries

AI remembers previous conversations with a client, allowing for personalized interactions. For example if client provided certain information in the previous conversation, AI will remember it and use it in the next conversation.

Learn more about: Memory of previous conversations

By continuously analyzing the flow of conversation, the chatbot intelligently suggests and updates follow-up questions, making interactions feel more natural, responsive, and personalized.

Learn more about: Dynamic suggested follow-ups

Products view enables the chatbot to present the products in dedicated view that is more suited for the e-commerce product presentation. Products are presented in a horizontal scrollable widget. For each product we see picture, description, price and link to the product.

Learn more about: Products view

Enable your customers to interact with the chatbot using voice commands. The Voice Input feature uses the Web Speech API to convert spoken words into text in real-time. Users can simply click the microphone button and speak their question or message, making interactions more natural and accessible. The feature supports continuous listening with interim results displayed as the user speaks, providing immediate feedback. Voice input is particularly useful for mobile users, accessibility needs, or when typing is inconvenient. The chatbot automatically detects the user's language and adjusts speech recognition accordingly.