AI Website Chatbot Comparison - 26 chatbots

Intercom is an enterprise-grade platform offering a per-resolution pricing model, AI Fin with a declared 99.9% accuracy, AI actions (refunds, account changes), and AI Copilot to assist agents. However, Intercom costs $29/mo ($99/100 conversations), which means over thirty times the price per conversation compared to ChatLab ($3.13/100 conversations) — a substantial difference in operational costs.

Intercom does not offer AI model selection or creativity settings, limiting control over bot behavior. It lacks a knowledge base optimizer, advanced training filters, and customer summaries. Intercom does not support a product view, conversational memory, or dynamic suggested questions. The platform does not offer a minified sender bar, full CSS customization, or white-label, restricting branding possibilities. Most e-commerce integrations (PrestaShop, CS-Cart, Abicart, BaseLinker) and hotel reservation systems are unavailable.

ChatLab provides all of these features at significantly lower operational costs, offering larger context windows (up to 32K tokens), full white-label with custom domains, and a broad range of integrations. For small and medium businesses that do not need a comprehensive enterprise platform with helpdesk and CRM capabilities, ChatLab delivers a complete chatbot solution at a fraction of Intercom's price, ensuring better ROI and a wider range of AI chatbot-specific features.