Deleting your data

The Danger Zone tab lets you manage data retention periods and permanently delete conversations or leads for a specific chatbot. These actions are irreversible, so proceed with caution.

To access these settings, open your chatbot and click the Danger Zone tab.

Conversation Retention Settings

You can configure how long conversation history is kept before it is automatically deleted. The retention period can be set between 30 and 180 days.

1. In the Conversations section, drag the Conversation history retention (days) slider to your preferred value.

2. Click Save Changes.

Conversations older than the configured period are permanently removed on a daily basis to ensure data management and compliance. The maximum retention period is 180 days -- conversations older than 180 days are always automatically deleted regardless of your settings.

Delete All Conversations

To immediately delete all conversations for this chatbot:

1. In the Conversations section, click Delete conversations history now.

2. A confirmation prompt appears. Click Yes to proceed.

All conversations, including live chat messages, are permanently erased. This action cannot be undone.

Lead Data Retention Settings

You can configure how long collected lead data is kept before it is automatically deleted. The retention period can be set between 30 and 180 days.

1. In the Leads section, drag the Leads retention slider to your preferred value.

2. Click Save Changes.

Lead data older than the configured period is permanently removed on a daily basis. As with conversations, leads older than 180 days are always automatically deleted to ensure data compliance.

Delete All Leads

To immediately delete all collected leads for this chatbot:

1. In the Leads section, click Delete lead data now.

2. Confirm your choice when prompted. All lead data for this chatbot is permanently removed.

Important: Only the bot owner can access the Danger Zone tab. Team members with shared access do not have this option.