Cookie Policy - ChatLab AI Chatbot Platform

March 5th, 2026

This Cookie Policy explains how ChatLab Sp. z o.o. ("ChatLab," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at www.chatlab.com and its subdomains. This policy should be read alongside our Privacy Policy.

What Are Cookies

Cookies are small text files placed on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work efficiently, provide a better browsing experience, and supply information to website owners. Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose services are embedded on the page ("third-party cookies").

How We Use Cookies

We use cookies for the following purposes:

  • Operating our website - ensuring pages load correctly, remembering your preferences, and maintaining security
  • Understanding our visitors - analyzing how people use our website so we can improve it
  • Measuring advertising effectiveness - tracking the performance of our marketing campaigns
  • Personalizing your experience - remembering your language and display preferences

Cookie Categories

When you first visit our website, a consent banner allows you to choose which categories of cookies you accept. You can change your preferences at any time by clicking the cookie settings icon in the bottom-left corner of any page.

Necessary Cookies

These cookies are essential for the website to function properly. They enable basic features such as page navigation, access to secure areas, and proper display of content. The website cannot function correctly without these cookies, and they do not require your consent under applicable law.

  • Session management and load balancing
  • Security features and fraud prevention
  • Cookie consent preference storage (chatlab_consent)

Statistics Cookies

Statistics cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. This data helps us improve the structure and content of our website.

  • Google Analytics (GA4) - collects anonymous usage data including pages visited, time spent on site, traffic sources, and general geographic location. Google Analytics uses the _ga and _ga_* cookies. Data is processed by Google LLC under their Privacy Policy. We have enabled IP anonymization and do not send personally identifiable information to Google Analytics.

Marketing Cookies

Marketing cookies are used to track visitors across websites. They help us measure the effectiveness of our advertising campaigns and deliver more relevant advertisements.

  • Google Ads - tracks conversions from our advertising campaigns and helps us understand which ads lead to sign-ups. Uses the _gcl_au cookie for conversion linking. Data is processed by Google LLC.
  • Google Tag Manager - manages the loading of marketing and analytics scripts based on your consent preferences. Does not set cookies directly but controls which other services may set cookies.

Preferences Cookies

Preference cookies allow the website to remember choices you have made (such as your preferred language or region) and provide enhanced, personalized features.

  • Language selection preference
  • Display and interface customization settings

Google Consent Mode v2

We use Google Consent Mode v2 to manage how Google services behave based on your cookie preferences. When you have not given consent for a particular category:

  • Analytics - Google Analytics operates in cookieless mode, sending anonymous pings without storing cookies on your device
  • Advertising - Google Ads does not set cookies and ad data is redacted to protect your privacy
  • URL passthrough - Ad click identifiers may be passed through URLs for basic conversion measurement without cookies

This means we can maintain basic measurement capabilities while fully respecting your consent choices.

Managing Your Cookie Preferences

You have several ways to control cookies:

  • Consent banner - When you first visit our website, choose which cookie categories to accept
  • Cookie settings icon - Click the cookie icon in the bottom-left corner of any page to update your preferences at any time
  • Browser settings - Most web browsers allow you to control cookies through their settings. You can typically find these in the "Options" or "Preferences" menu. Note that blocking all cookies may affect website functionality

Cookie Retention

  • Consent cookie (chatlab_consent) - stored for 365 days
  • Google Analytics cookies (_ga, _ga_*) - stored for up to 2 years
  • Google Ads cookies (_gcl_au) - stored for up to 90 days

Third-Party Services

Some cookies are placed by third-party services that appear on our pages. We do not control the setting of these cookies. Please refer to the respective third-party websites for more information about their cookies and privacy practices:

ChatLab Chat Widget Cookies

When our AI chat widget is embedded on customer websites, it may store the following data in the visitor's browser localStorage (not cookies) to maintain chat session continuity:

  • Session identifier
  • Client identifier
  • Chat open/closed state
  • User-provided contact information (name, email, phone) if voluntarily submitted through lead forms
  • Privacy policy acceptance status

This data is scoped per bot API key and is stored only in the visitor's browser. It is not shared across websites.

Updates to This Policy

We may update this Cookie Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The date at the top of this page indicates when the policy was last updated.

Contact Us

If you have questions about our use of cookies or this policy, please contact us: