ChatLab vs ChatBot.com side by side.

ChatBot.com comes from the LiveChat family and shows it. The drag-and-drop visual builder is one of the best available, flows can be A/B tested five at a time, Shopify products render as interactive cards in the chat, and the template library gets a lead-generation bot live quickly.

It is a flow product with AI attached, not an AI product. You cannot choose the AI model or set a creativity level. There is no automatic retraining, no advanced website training filters, no AI conversation insights, no client summaries, no conversation summaries, no cross-conversation memory and no dynamic suggested follow-ups. There is no AI-driven escalation to a human, no voice input, no voice conversation and no phone line. There is also no WhatsApp, no custom domain, no shareable link, no full CSS customization, no white-label agency package, no advanced spam filter, no hotel reservation systems, and no WooCommerce, PrestaShop, CS-Cart, Abicart or BaseLinker.

ChatBot.com starts at $19/mo per user, but AI resolutions are metered separately, which lands at $99.00 per 100 conversations. ChatLab is Free or $15/mo at $3.13 per 100 conversations. If your bot is a scripted funnel, ChatBot.com is excellent. If it has to answer freely from your knowledge and keep costs sane, the gap is very large.