Question 1

What is the difference between ChatLab and BotSonic?

Accepted Answer

ChatLab and BotSonic are both AI chatbot platforms for customer support automation. ChatLab offers a no-code platform starting at Free ($15/mo paid) with features like white-label agency packages, advanced website training filters, and e-commerce integrations. BotSonic offers: Agentic AI workflows, 80+ AI writing tools via Writesonic, YouTube transcript training, SMS channel. Compare all features in the detailed comparison table above.

Question 2

How does ChatLab pricing compare to BotSonic?

Accepted Answer

ChatLab starts at Free ($15/mo paid) (Basic plan) with a cost of $3.13 per 100 conversations. BotSonic starts at $16/mo with a cost of $8.00 per 100 conversations. ChatLab also offers a free plan with 30 messages per month.

Question 3

Is ChatLab a good alternative to BotSonic?

Accepted Answer

Yes, ChatLab is a strong alternative to BotSonic. ChatLab provides comprehensive AI chatbot features including multilingual support (80+ languages), e-commerce integrations (Shopify, WooCommerce, PrestaShop), live chat escalation, lead collection, AI conversation insights, and a full white-label agency package. ChatLab's pricing starting at Free ($15/mo paid) makes it an affordable option for businesses of all sizes.

Question 4

Which AI chatbot platform is better for customer support - ChatLab or BotSonic?

Accepted Answer

Both platforms offer AI-powered customer support, but ChatLab stands out with features like AI-driven human fallback, conversation memory across sessions, dynamic suggested follow-ups, client summaries, and advanced spam filtering. ChatLab also supports training from websites, files, Q&A pairs, and plain text. Per 100 conversations: ChatLab $3.13 vs BotSonic $8.00. The best choice depends on your specific needs - compare all features in the table above.

Question 5

Can I migrate from BotSonic to ChatLab?

Accepted Answer

Yes, migrating to ChatLab is straightforward. You can train your ChatLab chatbot using your existing website URLs, upload documents (PDF, Word, Excel), or paste plain text content. ChatLab's setup wizard guides you through the process in minutes. You can start with a free plan to test before committing.

PRICING
Features	CHATLAB	BOTSONIC
Price visible
Starting price	Free ($15/mo paid)	$16/mo
Price per 100 conversations	$3.13	$8.00

TRAINING
Features	CHATLAB	BOTSONIC
Websites URLs
Files
Questions & Answers
Plain text
Corrections
Sitemap
Training using markdown syntax
Advanced website training filters
Auto-retrain

FEATURES
Features	CHATLAB	BOTSONIC
Lead collection
Human support fallback
AI-driven human fallback
Live chat
Conversation rating
Support multiple chatbot administrators
Multilingual
AI model selection
Products view
Voice input
Conversation memory
Larger context windows
Full white-label agency package

AI & ANALYTICS
Features	CHATLAB	BOTSONIC
AI Actions
AI Conversation insights
Client summaries
Conversation summaries
Dynamic suggested follow-ups

CUSTOMIZATION
Features	CHATLAB	BOTSONIC
Customizing avatar
Customizing chat icon
Customizing colors
Custom role instructions
Creativity settings
Custom launcher icon
Chat position settings
Remove branding
Custom domains
Knowledge base optimizer
Minified sender bar
Full CSS customization

AI Website Chatbot Comparison - 26 chatbots

Selected chatbots

PRICING

TRAINING

FEATURES

AI & ANALYTICS

CUSTOMIZATION

SECURITY

INSTALLATION

INTEGRATIONS

Ready to engage your customers?

INSTALLATION
Features	CHATLAB	BOTSONIC
Widget
iFrame
Share link

INTEGRATIONS
Features	CHATLAB	BOTSONIC
WooCommerce
Shopify
PrestaShop
CS-Cart
Abicart
BaseLinker
WordPress
Wix
WebFlow
Freshdesk
Hotel reservation systems
Custom API integrations
WhatsApp