How do I add ChatLab to PrestaShop?

Two methods: install the ChatLab PrestaShop module and enter your Bot ID, or copy the script code from ChatLab and paste it into your store's theme template. The module is available for PrestaShop 1.7.x and 8.0+.

Where do I get the chatbot code for PrestaShop?

In ChatLab, select your chatbot, click the Add to Website tab, then select PrestaShop from the platform list. You can download the module or copy the script code from the Manual Installation tab.

Is there a ChatLab module for PrestaShop?

Yes. Download chatlabaicustomerservice.zip for PrestaShop 8.0+ or chatlabaicustomerservice_1_7.zip for PrestaShop 1.7.x. Install it via IMPROVE > Modules > Module Manager in your PrestaShop back office.

Where do I find my Bot ID for the PrestaShop module?

In ChatLab, go to Add to Website, select PrestaShop, and the Plugin Installation tab displays your Bot ID with a Copy button.

How to add chatbot to PrestaShop - ChatLab Help Center

There are two ways to add a ChatLab chatbot to your PrestaShop store: installing the ChatLab module (recommended) or manually pasting the script code into your theme.

Getting the Embed Code

Select your chatbot from the main dashboard, then click the Add to Website tab.

In the Select Platform panel on the right, click PrestaShop.

Method 1: Using the PrestaShop Module (Recommended)

The Plugin Installation tab is selected by default. Follow the numbered steps shown on screen.

Download the module for your PrestaShop version:
- PrestaShop 8.0+ -- chatlabaicustomerservice.zip
- PrestaShop 1.7.x -- chatlabaicustomerservice_1_7.zip
In your PrestaShop back office, go to IMPROVE > Modules > Module Manager
Click Upload a module and select the downloaded .zip file
Once installed, click Configure on the ChatLab AI Customer Service module
Copy your Bot ID from ChatLab using the Copy button
Paste the Bot ID into the module configuration field and save
Refresh your store -- the chatbot should now appear on your website

Method 2: Manual Script Installation

If you prefer not to use the module, you can paste the chatbot script directly into your store's theme template.

Click the Manual Installation tab.

Choose between Widget (popup chat icon) or Iframe (always-visible chat frame)
Click Copy to clipboard to copy the code
In your PrestaShop back office, open your theme template file and locate the <head> section
Paste the code as the last element inside <head>
Save the file and refresh your store to verify the chatbot appears

Not sure which embed type to choose? Read What is the difference between widget and Iframe? for a comparison.

E-Commerce Integration

Adding the chatbot widget to your store is just the first step. To enable product search and order tracking in your chat, connect the PrestaShop integration: Integration with PrestaShop

For general best practices on running a chatbot on an e-commerce store, see: How to set up ChatLab for your E-commerce store