Installing ChatLab from the IdoBooking Marketplace takes a few minutes: you switch the service on in IdoBooking, the ChatLab setup wizard creates your chatbot and connects it to your reservation system, and at the end you add the chat to your website.
Before you start
You need access to your IdoBooking administration panel with permission to enable Marketplace applications and to edit your website. You do not need to create an API user or copy any credentials - IdoBooking passes the API access to ChatLab by itself.
Step 1 - Switch ChatLab on in the IdoBooking Marketplace
- Log in to your IdoBooking administration panel
- From the menu, select Marketplace and open ChatLab
- Switch the service on. The integration status changes to Włączona
- Click Przejdź do panelu. The ChatLab setup wizard opens in a new page
The wizard has four steps: account, plan, chatbot and summary.
Step 2 - Create a ChatLab account or log in
- New to ChatLab - enter your e-mail address, set a password and create the account. If you use the same e-mail address as in IdoBooking, the account is ready at once. With a different address, open the message we send you and confirm the address first.
- Already have a ChatLab Hospitality account - switch to the log in tab and sign in.
IdoBooking can only be connected to an account in the Hospitality product line. If your existing ChatLab account belongs to another product line, create a new account for your property with a different e-mail address.
Step 3 - Choose a Hospitality plan
Choose the plan that matches the number of rooms or apartments you offer. The IdoBooking integration is included in every Hospitality plan. An account that already has a plan skips this step.
Step 4 - Choose or create a chatbot
Pick an existing chatbot or let the wizard create a new one. A new chatbot starts learning your property's website right away, so it can answer questions about your offer.
Step 5 - The wizard connects IdoBooking
You do not configure anything here. The wizard connects the chatbot to your IdoBooking account and switches on:
- searching for available apartments with prices
- checking the availability of a chosen apartment
- looking up a guest's reservation
- adding a guest's notes to a reservation
- AI room search, which finds rooms from a description
Creating reservations in the chat is not switched on automatically. You can enable it later in Settings > Actions.
When the summary appears, click Return to IdoBooking to go back to your panel.
Step 6 - Add the chat to your website
The chatbot is connected, but guests see it only after you add the chat to your website. Where you paste the code depends on the website you have.
- You use the IdoBooking Showcase page ("wizytówka") - follow the steps below.
- You have your own website (separate from IdoBooking) - follow the general guide: Adding chatbot to your website. ChatLab supports HTML, WordPress, Wix, Webflow and other platforms.
Copy the embed code from ChatLab
- Log in to ChatLab and select your chatbot
- Click the Test & Deploy tab
- In the platform list of the Deploy section, click HTML Code
- Select Widget. See What is the difference between widget and Iframe? for a comparison
- Click Copy to clipboard
Paste the code into the IdoBooking Showcase page
- In your IdoBooking administration panel, select Strona www from the menu
- Choose Strona główna
- Scroll down to the Dodaj własny kod HTML/JavaScript section and paste the ChatLab code into this field
- Click Zapisz zmiany
Verifying the installation
Open your website in a browser. The chat icon appears in the corner of the page. Click it and ask about free rooms for a future date range and a number of guests - the chatbot should answer with apartments and prices taken from IdoBooking.
What to do next
- Add what your website does not say: house rules, price lists, menus, group offers. See Training your chatbot
- Adjust the IdoBooking actions and the number of offers the chatbot shows. See IdoBooking integration