To use the reply editor, select your chatbot and navigate to Email Copilot, then open an email from the inbox.
From the email viewer, click Reply, Reply All, or Forward to open the reply editor. You can also click Suggest Response to have the copilot draft a reply for you, then click Insert into Reply to move that suggestion into the editor.
Reply editor fields
- From - your connected email address (read-only)
- To - pre-filled with the sender's address for replies. You can add or remove recipients
- Cc / Bcc - click the Cc or Bcc buttons to reveal additional recipient fields
- Subject - pre-filled with "Re:" or "Fwd:" prefix
- Message body - plain text editor for your response
- Original message - the quoted original message is available in the body; use the ... control to expand or collapse it
You can also attach files to your reply where attachment support is available in the editor.
Sending and controls
At the bottom of the editor:
- Send - sends the email
- Cancel - returns to the email viewer without sending
- Daily send counter - shows remaining sends out of your daily limit (e.g., "98/100")
- Discard Draft - permanently deletes the draft
Drafts
Drafts are auto-saved as you type. You will see them in the Drafts folder. You can return to a draft at any time to continue editing.