How do I connect my email account to Email Copilot?

Open your chatbot's Connect tab, find the Email integration and click Connect. Accept the Email Copilot terms of use, then enter your email address, select your provider (Gmail, Outlook, Yahoo, and many more are preconfigured), enter your password or app password, and click Test Connection. Once verified, click Save.

Which email providers does Email Copilot support?

Any provider that offers IMAP or POP3 access. Gmail, Outlook, Yahoo, iCloud, Zoho, AOL, and ProtonMail are preconfigured, along with many regional providers such as WP, Onet, GMX, Web.de, T-Online, Orange, and Libero. For anything else you can enter the server settings manually.

Why does Gmail need an App Password?

Gmail and many other providers block regular passwords for IMAP or POP3 access. Generate a dedicated App Password in your Google Account security settings and paste that into ChatLab instead of your normal login password.

Where do I connect my email account?

Connect it from the chatbot's Connect tab using the Email integration. The Email Copilot tab shows your inbox once an account is connected; before that it displays a Set up in Connect tab button that takes you to the same place.

How often does ChatLab check for new emails?

When Enable email fetching is turned on, ChatLab automatically checks the mailbox for new messages roughly every 30 minutes.

Connecting Your Email Account - ChatLab Help Center

To use Email Copilot, you first need to connect your email account. ChatLab supports any email provider that offers IMAP or POP3 access.

Connect your email account

Connecting an account is done from the Connect tab. The Email Copilot tab itself shows your inbox once an account is connected - before that it displays a Set up in Connect tab button that takes you to the same place.

Select your chatbot and open the Connect tab
Find the Email integration and click Connect - a terms of use dialog appears
Read and accept the Email Copilot terms of use (covers AI processing, data retention, dedicated mailbox requirement, and your responsibilities as data controller)
Enter your email address - the system auto-detects your provider and pre-fills server settings
If your provider is not auto-detected, select it from the provider picker or click Other / Custom to enter settings manually
Enter your username and password (for Gmail, use an App Password)
Click Test Connection to verify the settings work
Click Save

The account dialog groups its fields across the IMAP (Incoming), SMTP (Outgoing), and Other tabs. The screenshot below shows the dialog with these fields filled in.

Supported providers include Gmail, Outlook, Yahoo, iCloud, Zoho, AOL, ProtonMail, and many regional providers (WP, Onet, GMX, Web.de, T-Online, Orange, Libero, and more).

Incoming mail settings

On the IMAP (Incoming) tab:

IMAP / POP3 - choose the protocol. IMAP is recommended for most providers
Host and Port - auto-filled when you select a provider
Use SSL - a toggle that enables an encrypted connection to the incoming mail server. Leave it on unless your provider requires an unencrypted connection
Enable email fetching - toggle on to have ChatLab automatically check for new emails every 30 minutes
Delete from server after fetch - enable only if this is a dedicated ChatLab mailbox. This removes emails from the mail server after fetching them

Outgoing mail settings

On the SMTP (Outgoing) tab, configure the SMTP server, port, and credentials for sending replies. These are also auto-filled for known providers, and a Use SSL/TLS toggle controls encryption for the outgoing connection.

Daily send limit

On the Other tab, set the maximum number of emails you can send per day (1 - 300, default is 100). This prevents accidental mass sending.