Question 1

What can the chatbot do with IdoBooking?

Accepted Answer

It lists your rooms and apartments with descriptions and photos, checks availability for specific dates, finds available rooms for a date range and party size with prices, looks up existing reservations by number and e-mail, creates new reservations with the guest's details and adds the guest's requests as a note on the reservation. All of it from the chat widget on your website, with the data read live from IdoBooking.

Question 2

How does the chatbot create a reservation?

Accepted Answer

The guest asks for dates and guests, the agent shows available offers with prices, the guest picks one and confirms the price, then leaves a name, e-mail and phone. The agent creates the reservation in IdoBooking as an unconfirmed booking with the guest notified by e-mail, so your team confirms it in the panel the way it handles every other booking. Create reservation is switched off after installation until you enable it in Settings, Actions.

Question 3

What are notes on the reservation for?

Accepted Answer

Guests often write back with something reception needs to know: a late arrival, an invoice for their company, a cot, an allergy. The guest gives the reservation number and the e-mail used at booking, the agent checks that they match and saves the request as a note on that reservation in IdoBooking, together with a link to the chat conversation. Reception sees it in the reservation before the guest arrives.

Question 4

What is the easiest way to connect ChatLab with IdoBooking?

Accepted Answer

Through the IdoBooking Marketplace. Install ChatLab there, follow the guided setup to create or log in to your ChatLab account, pick a plan and choose a chatbot. IdoBooking passes the API credentials automatically and the widget code is placed in your IdoBooking panel. You can also connect manually in the Connect tab with a dedicated API user, as described in the help centre.

Question 5

Can I control which offers the chatbot shows?

Accepted Answer

Yes. The Find available apartments action has a slider for the number of offers per answer, from 3 to 10, and a selection strategy: cheapest offers, evenly distributed by price, most expensive offers or random. You can also add your own instructions to every action.

Question 6

Which ChatLab plan includes IdoBooking?

Accepted Answer

Every Hospitality plan: Start, Grow and Scale. All of them connect to your booking system, so guests check availability and prices for their dates and look up reservations in the chat. The plans differ by the number of properties, guest conversations and rooms in AI Search, not by which booking system you use.

Question 7

What languages does the chatbot speak?

Accepted Answer

The agent answers in the language the guest writes in, in 80+ languages. On Grow and Scale the whole chat follows the guest: welcome message, buttons, forms and offer cards are translated too, from one set of rates and descriptions.

ChatLab for IdoBookingBookings and guest requests, 24/7

Six things the agent does with IdoBooking.

Pretraga soba po opisu

Dostupnost i cene za izabrane datume

Rezervacija u samom četu

Notes on the reservation

Pretraga rezervacija

Jezik svakog gosta

Pravi hotelski sajt na platformi IdoBooking. Pitajte agenta bilo šta.

Kako se povezati. Tri koraka, bez pisanja koda.

Install ChatLab in the IdoBooking Marketplace

Create or log in to your ChatLab account

Switch on the actions you want

Umili Resorts. Šta se promenilo nakon što su aktivirali agenta.

Jedna cena po objektu, sve što recepcija radi noću.

Šta je uključeno:

Ograničenja plana

Šta je uključeno:

Ograničenja plana

Šta je uključeno:

Ograničenja plana

Često postavljana pitanja.

Connect IdoBooking and let the agent take the night shift.