Customers get answers now.Your team gets its time back.
The agent learns from your website, documents and FAQs, answers in 80+ languages, and reaches into your systems for order status or availability. No code required.
ChatGPT,
Claude
How it works in five steps, without a developer.
Six things that decide whether a customer gets helped or gives up.
In the middle: Pizza Delicious taking an evening order, played back in the real widget.
Knowledge from your website, documents and FAQs, refreshed automatically.
Add a link, a PDF or a spreadsheet. The agent re-reads your site on a schedule, so it never quotes last season's prices.
Actions in your own systems, in the middle of a conversation.
Order status, stock, room availability, a booking. Ready-made integrations or your own API.
Guided conversations (Flow Editor) you draw the stages of a booking, a qualification or a complaint, and the agent stays inside them.
Plain-language conditions between stages. No improvising where you do not want it.
Three channels plus e-mail chat, phone and WhatsApp answered by the agent. E-mail with replies drafted for your team.
One body of knowledge. The customer picks how to reach you and gets the same answer.
Handover to a human with the whole conversation attached.
Nobody starts from scratch and nobody asks the customer to repeat themselves.
Insight into what customers ask and where the agent had no answer.
AI Insights show the gaps. Corrections from the chat log teach the agent the right reply.
AI Email Copilot
Email Copilot reads incoming messages and drafts replies grounded in the same knowledge your agent uses in chat. Your team reviews and sends - nothing goes out on its own.
- Uses your chatbot's trained knowledge for accurate, consistent replies
- Translates incoming and outgoing emails across 80+ languages
- AI drafts professional responses in seconds - you review and send
- Works with any email provider via IMAP or POP3
This is the agent talking. The same widget your customers get.
Advises and sells
Understands a described need, searches your catalogue, shows product cards and checks order status.
Answers and books
Answers about availability, rates and stay conditions in the guest's language, and steers to a direct booking.
Solves and hands over
Checks the order, fixes what it can and hands the rest to your team with the whole conversation attached.
Recorded conversations, played back in the real widget. Want to talk to a live one? It is waiting in the corner of this page.
Works with the systems you already run.
Running a shop?
The agent knows your catalogue, recommends products, adds them to the cart and checks order status. Ten platforms, from Shopify to PrestaShop and Shoper.
80%of enquiries without a human at Black Mountain Honey
See the offer for stores
Running a hotel?
The agent answers about availability, rates and stay conditions in the guest's own language, and steers them to a direct booking instead of a portal. Connected to your booking system.
-60%fewer escalations to the front desk at Umili Resorts
See the offer for hotels
Five companies. What changed after they switched the agent on.
Fewer e-mails, shorter queues, answers at night. The numbers below come from the customers themselves.
"Buzz handles most of our clients' questions instantly and cuts routine e-mail volume by over 70%. He never sleeps, so our visitors get answers around the clock and my team focuses on complex orders."
Laurence Edwards
Owner, Black Mountain Honey
-70%enquiries forwarded to the team
E-mails down by around 40%, and the shop sells more.
Olimp Labs
-60%cases escalated to the front desk
70% of routine guest enquiries handled automatically.
Umili Resorts
Support for a global instrument brand, tuned live without touching the running bot.
inMusic
Visitor questions answered in several languages for a UNESCO site.
Wieliczka Salt MinePick a plan, change it whenever you want.
Every plan includes the whole product. What differs is how much you use it: the number of agents, the monthly credit budget and the size of the knowledge base.
Free
$0/month
No credit card required
What's included:
- Train with: websites, PDF, DOC, TXT, CSV, XLS, free text and Q&As
- Widget Personalization
- Chat history
- Lead collection
- Human contact form
- Train with corrections
- Security - spam filter, rate and domain restrictions
- Conversation rating
- Dynamic suggested followups
- Free bots are deleted after 10 days of inactivity
Plan Limits
- 100 message credits
- 1,000,000 training characters/bot
- 1 chatbot
- 1 Administrator User
- 50 links to train on
Basic
$18/month
7 Days Free Trial
What's included:
Everything in FREE plus:
- Share chatbots with team & customers
- Individual limits on each bot
- Basic analytics
- Live chat
- Access to advanced AI models
- 16k and 32k tokens contexts
Plan Limits
- 2,400 message credits
- 11,000,000 training characters/bot
- 2 chatbots
- 2 Administrator Users
- Unlimited links to train on
- 48-hour Email Support
Standard
$95/month
7 Days Free Trial
What's included:
Everything in BASIC plus:
- AI Conversation Insights - advanced analytics
- Auto re-training (weekly or monthly)
- Client & Conversation summaries
- Cross-conversation memory
- Remove ChatLab logo
- E-commerce & Travel integrations
- Offer Cards
- WhatsApp for Business
- Custom AI API Actions
- Bot Talk & Management API
- Email Copilot
- Voice conversation models
- Custom Forms
- Flow Editor
Plan Limits
- 11,000 message credits
- 15,000,000 training characters/bot
- 5 chatbots
- 5 Administrator Users
- Unlimited links to train on
- 24-hour Email Support
- 30-minute onboarding support
- 1 Email Copilot account
Premium
$360/month
What's included:
Everything in STANDARD plus:
- Chat widget on your custom domain
- Auto re-training (daily)
- Replace ChatLab logo in the chat footer with your own
- Agency Package included
- Client UI for your users on your domain with your logos
- Connect phone to agent
Plan Limits
- 50,000 message credits
- 15,000,000 training characters/bot
- 25 chatbots
- 25 Administrator Users
- Unlimited links to train on
- 24-hour Email Support
- 60-minute onboarding support
- 30-minute monthly support calls
- 5 Email Copilot accounts
- 1 voice phone slot
Need help with plan selection?
Our quick guide will help you choose the right plan for your needs.
Frequently asked questions.
Built for GDPR. Nothing hidden.
Customers in the EU, data processing agreements with hotels and shops, audits by agencies. We built the paperwork in.
Your data stays yours
What you upload trains only your agent. It is never used to train models for anyone else, and you can delete a source or the whole bot at any time.
Encrypted end to end
Data is encrypted at rest and in transit. Access to the panel is per user and per bot, with roles for your team.
Paperwork ready
A data processing agreement is ready to sign, the sub-processor list is public and the AI Act transparency notice is built into the widget.
