Email Copilot is a built-in email client inside ChatLab that connects to your mailbox and uses your chatbot's trained knowledge base to help you draft email replies. It reads incoming messages, suggests professional responses, handles translations between languages, and lets you send replies -- all from the same dashboard where you manage your chatbot.
Why use Email Copilot
If your chatbot is already trained on your business knowledge (product details, FAQs, policies), Email Copilot puts that same knowledge to work for your email communication. Instead of switching between your inbox and your knowledge base, the copilot reads the incoming email, searches your trained data, and drafts a response grounded in accurate information.
This is especially useful when:
- You receive support emails in languages you do not speak fluently -- the copilot translates both incoming emails and outgoing responses
- You want consistent, professional replies based on your actual product/service data
- You need to respond quickly to common questions your chatbot already knows the answers to
Important information
- Email Copilot is an AI assistant tool, not an email service. Use a dedicated mailbox -- do not connect your primary inbox.
- Email content is processed by third-party AI providers (OpenAI and Google Gemini) for response suggestions and translations. AI providers do not use this data for model training.
- Emails are stored temporarily (1-10 days, default 1 day, max 500 per account) and then automatically deleted.
- Do not send or receive sensitive personal data (health records, government IDs, financial data) through Email Copilot.
- You must accept the Email Copilot terms of use before connecting your first email account.
- Always review AI-generated suggestions before sending.
The Email Copilot interface
After connecting your account, click the Email Copilot tab on your chatbot to open the email client.
The interface has three areas:
- Folder sidebar (left) -- navigate between Inbox, Drafts, Sent, and Trash. The Inbox shows an unread count badge. A gear icon opens your email account settings
- Email list / viewer (center) -- browse your inbox or view individual emails. Supports pagination for large mailboxes
- AI Copilot panel (right) -- appears when viewing an email or composing a reply. Contains the AI suggestion tools
Learn more
- Connecting Your Account -- set up your email provider, IMAP/SMTP settings, and daily send limit
- Reading and Managing Emails -- navigate folders, read emails, and translate incoming messages
- AI Response Suggestions -- use the AI copilot to draft replies based on your knowledge base
- Composing and Sending Replies -- write, edit, and send email replies with attachments
- Configuring Copilot Behavior -- customize greeting, closing, system prompt, and AI model settings
- Limits, Credits and Retention -- understand message credits, storage limits, and email retention rules