Message credits are what your chatbot spends every time it answers a visitor - if you are new to the concept, read What is a message credit first. This article shows every place where you can check how many credits (and other plan resources) you have used and how many remain.
Header bar (always visible)
The header at the top of every page shows your current plan badge and a credits meter:
The credits meter shows your remaining credits out of your total monthly allowance - in the example above, 45,664 credits remain from a 50,000 monthly allowance. The small bar underneath fills according to how much you have left.
The counter updates automatically in real time after each message - there is no need to refresh the page. Clicking the plan badge or the credits meter takes you straight to the Subscription page.
Dashboard (main Chatbots page)
Navigate to Chatbots in the main menu. The Subscription panel on the right side shows all your account-level usage as bars:
Each row shows how much you have used on the left and how much is remaining on the right. For credits, look at the CREDITS USED bar:
Note the difference: this panel shows credits used this month (4,336 / 50,000 above), while the header meter shows credits remaining (45,664).
The panel displays:
- BOTS USED - number of chatbots created vs. your plan limit
- CREDITS USED - message credits consumed this month vs. monthly allowance
- TEAM USED - team members invited vs. plan limit
- EMAIL ACCOUNTS USED - connected email accounts vs. plan limit
- PHONE SLOTS USED - voice phone numbers connected vs. plan limit
- RE-TRAININGS USED - scheduled retraining runs used vs. limit
Some rows only appear when your plan includes that resource, so your panel may show fewer bars.
Click Manage in the panel header to open the Subscription page.
Subscription page
Navigate to Subscription in the main menu. The same usage panel appears on the right, next to your plan details and available add-ons:
This is also where you upgrade your plan, purchase add-ons (for example extra credits), and open billing via Manage subscription & billing.
Training tab (per chatbot)
Select your chatbot and navigate to the Training tab. The Limits card in the lower left shows training-related usage for your account:
The card shows:
- Training size - characters of training data used vs. plan limit
- Links - number of website URLs trained vs. limit
- Trainings - training operations (Unlimited)
- Re-trainings - scheduled automatic retraining runs used vs. limit
- Credits remaining - message credits left this month vs. monthly allowance
For what counts toward the training size and links limits, see Training your chatbot - basics and limits.
Note: Message credits reset at the beginning of each calendar month, regardless of when in the month you subscribed.