How do I create a chatbot with ChatLab?

To create a chatbot: 1) Sign up at app.chatlab.com, 2) Click 'Create New Bot', 3) Add training data from your website or files, 4) Customize appearance and settings, 5) Copy embed code to your website. The entire process takes less than 10 minutes.

How do I train my chatbot?

You can train your chatbot by: 1) Adding website URLs for automatic content scanning, 2) Uploading documents (PDF, Word, Excel), 3) Adding manual Q&A pairs, 4) Importing plain text. The chatbot uses this data to learn about your business and answer customer questions accurately.

How do I add the chatbot to my website?

To add the chatbot: 1) Go to 'Add to Website' in your bot settings, 2) Copy the provided HTML code snippet, 3) Paste it before the closing tag on your website. The chatbot will appear instantly and work on all pages.

What languages does ChatLab support?

ChatLab supports 80+ languages including English, Spanish, French, German, Italian, Polish, Portuguese, Turkish, Arabic, Chinese, Japanese, and many more. The chatbot automatically detects the user's language and responds accordingly.

How much does ChatLab cost?

ChatLab offers 4 plans: Free (30 messages/month, 1 bot), Basic ($18/month, 2,400 messages, 2 bots), Standard ($95/month, 11K messages, 5 bots with analytics), and Premium ($360/month, 50K messages, 25 bots with white-label). All plans include a free trial.

Can I customize the chatbot appearance?

Yes, you can fully customize: colors, fonts, launcher icon, avatar, welcome message, chat bubble position, and CSS styling. Premium users can add custom domains and white-label branding.

Does ChatLab support live chat with human agents?

Yes, ChatLab includes live chat escalation. When a customer requests human support or the AI can't answer, the conversation transfers to a human agent. Available on Basic plans and above.

Can I integrate ChatLab with my e-commerce platform?

Yes, ChatLab integrates with Shopify, WooCommerce, PrestaShop, Base.com, and other e-commerce platforms. The chatbot can search products, check inventory, and assist with orders. Available on Standard plans and above.

How do I collect leads with ChatLab?

ChatLab automatically triggers lead collection forms during conversations when appropriate. You can customize form fields, export leads to CSV, and integrate with your CRM. Lead collection is available on all plans.

What are message credits?

Message credits represent AI-generated responses. Only bot replies consume credits - user questions are free. For example, if a customer asks 3 questions and the bot responds 3 times, that uses 3 message credits. Credits reset monthly.

Help Center

Browse by Category

First Steps

Dive deeper

Customising your chatbot

Chat Features

Voice & Phone

Email Copilot

Training your Chatbot

Chatlogs, Analytics & Reports

Escalate to Human

Team

Security

Chatbot integrations

Adding chatbot to Website

Danger Zone

Chat API

Agency Package

Still need help?