How long are emails stored in Email Copilot?

Emails are stored for 1 day by default. You can adjust the retention period between 1 and 10 days in the Danger Zone tab. Regardless of the retention setting, a maximum of 500 emails are stored per account - older emails are cleaned up even if within the retention period.

How many message credits does Email Copilot use?

Suggesting a response consumes message credits, and the exact cost depends on the AI model and context size you have selected for your chatbot. Translating an incoming email or a response draft costs 1 credit each. Sending emails does not cost any credits. Hover over the question mark icon next to the Suggest Response button to see the current cost.

How many emails can Email Copilot store?

A maximum of 500 emails are stored per account. When the inbox exceeds this limit, the oldest emails are removed automatically, even if they are still within the configured retention period.

Can I delete all my stored emails at once?

Yes. In the Email Messages section of the Danger Zone tab, click Delete all emails now to permanently remove every stored email. This action cannot be undone.

Limits, Credits and Retention - ChatLab Help Center

Q: How do I change the email retention period?

Select your chatbot and navigate to the Danger Zone tab, then scroll to the Email Messages section. Use the slider to set the retention period between 1 and 10 days and click Save Changes.

Email Copilot operations consume message credits from your monthly quota.

Message credit usage

Suggest Response - the credit cost depends on the AI model and context size selected for your chatbot
Translate incoming email - 1 credit per translation
Translate response draft - 1 credit per translation
Sending emails - does not cost message credits

The credit cost tooltip appears when you hover over the question mark icon next to the Suggest Response button.

Limits and quotas

Maximum emails stored per account: 500
Default email retention: 1 day
Maximum email retention: 10 days
Daily send limit: 1 - 300 (configurable, default 100)
Maximum recipients per email (To + Cc + Bcc): 20
Maximum attachment size per email: 10 MB total
Maximum email body size: 2 MB
Trash folder capacity: 50 emails
Email fetch interval: every 30 minutes (automatic)

Email retention and cleanup

Emails are automatically cleaned up based on two rules:

Age-based cleanup - emails older than the configured retention period are deleted nightly. Default is 1 day, adjustable from 1 to 10 days
Count-based cleanup - if the inbox exceeds 500 emails, the oldest are removed regardless of age

Adjusting the retention period

Select your chatbot and navigate to Danger Zone, then scroll to the Email Messages section. Use the slider to set the retention period between 1 and 10 days, then click Save Changes.

Deleting all emails

In the same section, click Delete all emails now to permanently remove all stored emails. This action cannot be undone.