How do I create a chatbot with ChatLab?

Sign in at app.chatlab.com, create a chatbot and follow the setup wizard. Add your website or files, check that training completes, test customer questions in Overview, then use Deploy to add the chatbot to your website.

How do I train my chatbot?

You can train your chatbot by: 1) Adding website URLs for automatic content scanning, 2) Uploading documents (PDF, Word, Excel), 3) Adding manual Q&A pairs, 4) Importing plain text. The chatbot uses this data to learn about your business and answer customer questions accurately.

How do I add the chatbot to my website?

Select your chatbot and open Deploy. Choose your platform or copy the widget embed code into your website's HTML. Publish the changes and test the chatbot on the pages where you installed it.

What languages does ChatLab support?

ChatLab supports 80+ languages including English, Spanish, French, German, Italian, Polish, Portuguese, Turkish, Arabic, Chinese, Japanese, and many more. The chatbot automatically detects the user's language and responds accordingly.

How much does ChatLab cost?

Open Subscription for the plans, add-ons, limits and trial offers available to your account. Check the selected offer and checkout terms for current pricing, trial eligibility and renewal conditions.

Can I customize the chatbot appearance?

Open Settings > Appearance to configure colors, fonts, the launcher, avatar, widget size and other visual options. Settings > Whitelabel contains branding and custom-domain options, subject to the features included in your account.

Does ChatLab support live chat with human agents?

When Live Chat is enabled and available during its configured hours, a visitor can request a human operator from the widget. An operator must join the session to reply. Configure the live chat schedule and the fallback contact form for times when an operator is unavailable.

Can I integrate ChatLab with my e-commerce platform?

ChatLab supports e-commerce connections including Shopify, WooCommerce, PrestaShop and Base.com. Open Connect, configure the required credentials and enable the relevant actions. Product and order capabilities depend on the integration, permissions and features available to your account.

How do I collect leads with ChatLab?

Configure Settings > Lead Collection and its associated action to collect visitor details. You can select a form, configure notifications and review or export submissions from the Leads tab.

What are message credits?

Credits measure usage. AI reply costs depend on the selected model and context size; actions, voice calls and human live chat can also consume credits. Visitor messages addressed to the AI do not have a separate message charge. Monthly usage resets at the start of each calendar month.

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